I work close to users.
My background is in medicine, but my work today lives in products where trust, clarity, and reliability matter just as much.
As a Community Strategist, I focus on the unglamorous but critical layer between users and product: support flows, feedback loops, and day-to-day operations that keep people from quietly leaving.
I’ve helped early-stage teams handle user questions, reduce repeated issues, and turn messy feedback into something product and ops teams can actually act on.
I’m especially interested in products dealing with AI, infrastructure, or emerging markets, where good community work isn’t about hype but trust.
If you’re building something early and care about retention as much as growth, we’ll probably get along.
Currently open to roles where I can help build user-facing systems from the ground up.
Experience: 4 years
Yearly salary: $40,000
Hourly rate: $30
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Community & Ecosystem Ops
ChatAndBuild 2025 - 2025
- Ran the day-to-day user-facing operations, acting as the main point between users, product, and internal teams. - Built and maintained a practical support flow to help users onboard, troubleshoot issues, and unblock themselves quickly. - Collected recurring user friction and translated it into clear notes for product and ops teams, prioritizing what affected retention. - Supported ambassador programs, hackathons, and live sessions with a focus on reducing confusion and improving follow-through. - Maintained community touchpoints across Discord, X, and LinkedIn with an emphasis on clarity, responsiveness, and trust. - Created lightweight internal documentation to improve response consistency and speed.
Partnership & Community Growth
MeAI 2024 - 2025
Strive to attract new users and investors, retain existing users through engagement strategies, analyze feedback for improvements, foster a vibrant community through events, collaborate with the development team on user-centric features, and effectively communicate project updates.
Community Manager
GraviDAO 2022 - 2023
Led the formulation and implementation of marketing strategies, actively engaging with the community on Discord and Twitter, and initiated outreach efforts to establish partnerships, fostering valuable collaborations with other projects.
Skills
community-manager
content-marketing
content-writer
customer-success
customer-support
discord
partnership
project-manager
