boetaram

Senior Field Technician

I am a committed and technically skilled IT professional with hands-on experience in municipal IT support, networking, hardware installations, and user support. My background includes Municipal IT Clerk at Renosterberg Local Municipality, ICT Technician at ICT-Link, and Senior Field Technician at ICLIX (Pty) Ltd, where I maintained and supported network infrastructure, carried out client troubleshooting, and undertook hardware/software maintenance at various locations.

In these roles, I built and maintained wireless and fiber network infrastructures, provided technical support to internal departments and customers, and troubleshot IT-related problems efficiently. My ability to work under minimal supervision, communicate well, and adapt to different technical environments makes me particularly suitable for customer support and networking roles.

Academically, I hold a Diploma and BSc in Information Technology, and I'm currently completing my Honours degree in IT, where I'm developing further skills in cloud computing, cybersecurity, mobile app development, and systems analysis. This academic qualification positions me well for junior development roles, especially those involving web applications, user interfaces, or database-centric systems.

I'm looking for a role in which I can grow as part of an energetic IT department in either of the following areas:

    Network Technician or Support Engineer, where I can utilize my hands-on experience with routers, switches, and wireless systems.

    IT Support / Help Desk Analyst, where my customer service and troubleshooting background can be utilized to solve user problems efficiently.

Junior Developer or Entry-Level Software Engineer, where I can apply my programming, mobile development, and system design theoretical knowledge in practical applications.

Overall, I possess a well-rounded mix of field experience, theoretical knowledge, and good work ethics that enable me to be an asset to any IT team, especially for roles that require networking, user support, and software development.


Experience: 5 years

Yearly salary: $90,000

Hourly rate: $100

Nationality: 🇿🇦 South Africa

Residency: 🇿🇦 South Africa


Experience

ICT TECHNICIAN
ICT-LINK (PTY) LTD BLOEMFONTEIN
2023 - 2024
Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime. Optimized hardware and software configurations to maximize system performance and reliability. Streamlined IT processes by developing and implementing efficient workflow procedures. Established preventative maintenance schedules for equipment, reducing unplanned downtime associated with failures or malfunctions.
SENIOR FIELD TECHNICIAN
ICLIX (PTY) LTD BLOEMFONTEIN
2021 - 2023
Trained junior field technicians, improving overall team competency and promoting professional growth among staff members. Participated in ongoing professional development opportunities to keep current with best practices and new technologies relevant to the field technician role. Collaborated with cross-functional teams to complete large-scale projects within tight deadlines, resulting in increased revenue generation. Provided expert technical support to clients, addressing complex issues and ensuring optimal system performance.
STUDENT ADMINISTRATOR
DAMELIN BLOEMFONTEIN
2019 - 2021
Provided comprehensive assistance to prospective students during the application process, ensuring a seamless transition into the institution. Developed training materials for new Student Administrators to ensure consistency in service delivery across the department. Improved communication between students and administration by implementing a user-friendly online platform for submitting queries and requests. Partnered with financial aid office to provide accurate information regarding scholarships, grants, loans, work-study opportunities available to eligible students.

Skills

c-sharp
cloud
customer-success
ecommerce
java
javascript
machine-learning
virtual assistant
project-manager
english