bogih

A social media professional skilled in monitoring and moderating brand presence across multiple social media channels. Engaging directly with users through social media content and messaging, maintaining a consistent brand voice. My expertise includes utilizing various monitoring tools to track brand mentions and customer interactions through multiple social media platforms, ensuring that all communications align with best practices and effectively address the needs of the audience. With a background as a Team Leader, managing a team of 15 agents. Responsible for developing training programs, evaluating team performance to enhance service quality and meet client KPIs, and implementing process improvements to streamline workflows.