boitumelo
Customer Service And Sales Development Representative
Accomplished Customer Service and Sales Development Representative with strong communication, active listening, and problem-solving skills. Expert in enhancing customer experiences and delivering tailored solutions that build loyalty. Experienced in sales strategy, CRM systems, lead generation, and closing deals. Highly organized and detail-oriented, excelling in appointment scheduling, client research, and thriving in high-pressure environments. Known for reliability, multitasking, and a commitment to customer satisfaction, driving business success through exceptional service and support.
Experience: 10 years
Yearly salary: $28,000
Hourly rate: $10
Nationality: 🇿🇦 South Africa
Residency: 🇿🇦 South Africa
Experience
Administration & Customer Service Representative VA
RGA Network, US (Remote) 2023 - 2023
Coordinated and moderated 20 Facebook Groups. Organized networking events and managed social media content creation. Conducted cold calls and event reminders while handling ad hoc administrative tasks. Maintained professionalism under pressure, resolving disputes effectively.
Sales Development Representative
DigiWorks, UK (Remote) 2023 - 2024
Managed over 190 cold calls daily and email outreach to generate new sales opportunities. Built long-term, trusting relationships with prospects, qualifying leads as sales opportunities. Streamlined lead management processes using CRM software to track interactions and maintain organized customer information. Increased sales leads through targeted outreach strategies and personalized follow-ups. Set up meetings and calls between prospective customers and sales executives.
Community Success Agent
Prenetics Africa Pty (Ltd), Midrand (Remote) 2021 - 2022
Supported corporate customers via internal ticketing systems and inbound calls, achieving 90% KPI targets. Liaised with external nursing teams to schedule home collections for various projects. Improved customer satisfaction by addressing and resolving complex issues promptly. Participated in ongoing training to enhance skills and optimize support delivery. Implemented process improvements to streamline workflows, boosting productivity.
Vaccine Administrator and COVID-19 Screener
Netcare Hospital, Linksfield 2020 - 2021
Conducted COVID-19 screening, data capturing, and administrative tasks. Assisted with patient management, escalating discrepancies as needed. Directed patients and liaised with doctors’ rooms for assistance.
Customer Service Supervisor
Bombela Operating Company, Midrand 2011 - 2016
Managed daily station operations, ensuring safety, quality, and performance targets were achieved. Supervised staff and maintained seamless customer travel experiences. Administered station cash handling and stock control processes.
Telesales Consultant
JDG Trading, Randburg 2010 - 2011
Marketed banking products and sold personal loans, achieving a minimum of 30 sales per day.
Operations Officer
Wesbank, Fairlands 2008 - 2009
Managed FICA compliance and identified new business opportunities. Built and maintained relationships with internal and external clients. Oversaw financial transactions and dealership approvals.
Skills
customer-support
english