brandler

Engaged daily with users in Telegram and Discord, answered questions, guided newcomers, and kept conversations active. Led crisis communication during product delays or market volatility, ensuring members received timely and transparent information. Planned and published daily content across X, Telegram, and LinkedIn. Collaborated with the product and marketing teams to turn complex updates into simple, engaging posts. Monitored trends across Web3 and used relevant ones to boost visibility during peak market conversations. Hosted community events, including AMAs, quizzes, and product discussions, to keep members involved and excited about upcoming features.

Led day-to-day community operations across Discord and Telegram, ensuring fast support and consistent moderation. Planned and executed community strategies for launch milestones (token, platform, website). Ran community events and coordinated announcements, FAQs, and rollout comms with internal teams. Managed escalations, handled sensitive issues, and maintained a safe, high-signal environment.

Led the community team, setting strategy and ensuring alignment with company goals. Coordinated community engagement campaigns that significantly improved retention and activity. Managed escalations and high-level feedback loops between the community and leadership teams. Mentored junior moderators and managers, improving team efficiency and onboarding processes.

Collaborated closely with cross-functional teams (marketing, product, support) to deliver a consistent community experience. Developed and executed strategies to attract and retain members, driving measurable community growth. Collected and managed feedback from members to improve initiatives and product features. Fostered an engaged and inclusive community culture through events, content, and updates.

Managed community operations across Discord and Telegram, including moderation standards and support workflows. Managed the project’s X (Twitter) publishing and cross-posted updates to Discord/Telegram for alignment. Designed and hosted community events and engagement initiatives tied to trends and project goals. Coordinated a small moderation/support team to maintain coverage and consistent enforcement.

Monitored community channels, ensuring a positive, inclusive, and safe environment. Provided timely support by answering member questions and resolving issues. Shared regular updates and engaged members to maintain activity and interest.

Handled daily client transactions, including deposits, withdrawals, loan payments, and transfers. Ensured accuracy and compliance with bank procedures while recording financial transactions. Built strong relationships with customers and coordinated with relationship managers across commercial banks to ensure seamless external transactions.

Assisted customers with service inquiries, form completion, and filing for banking transactions. Provided prompt responses to customer issues, delivering effective solutions to maximise satisfaction. Handled routine office tasks including typing, photocopying, and document organisation to ensure efficient lobby operations.