brendamwiks
Customer Success Manager
Results-driven Customer Success professional with a strong background in customer relationship management, data analytics, and business operations. Adept at building lasting relationships, driving customer retention, and optimizing customer success strategies. Passionate about helping businesses achieve growth by leveraging data insights, problem-solving, and proactive communication. Experienced in working with CRM tools, performance tracking, and customer engagement strategies to drive satisfaction and expansion.
Experience: 5 years
Yearly salary: $38,000
Hourly rate: $25
Nationality: 🇰🇪 Kenya
Residency: 🇰🇪 Kenya
Experience
Customer Success & Business Support Analyst
Bemoney Investment 2023 - 2024
Managed a portfolio of customers, providing personalized support and engagement strategies to improve retention and satisfaction. Optimized processes and workflows, increasing efficiency by 20% through automation and CRM enhancements. Delivered insights through data analysis to improve customer experience and business decision-making. Proactively addressed customer concerns, reducing churn and enhancing loyalty.
Data & Risk Analyst (Fraud Prevention & Support)
Safaricom PLC – Security and Fraud Team 2022 - 2023
Managed and audited customer registration data, reducing discrepancies by 20%. Developed data dashboards to track customer health and engagement. Assisted in fraud detection and risk analysis, improving operational efficiency by 30%.
Marketing & Data Insights Analyst (Part-Time)
Know Kenya (Know.co.ke) 2022 - 2022
Conducted market research to understand audience needs, improving engagement strategies. Increased platform traffic by 30% using SEO-driven content and digital marketing. Analyzed customer behavior to tailor campaigns, boosting customer interactions.
Data Analyst | Compliance & Risk Management
Creswave Limited 2021 - 2022
Ensured 98% accuracy in customer data management through advanced quality control techniques. Automated reporting processes, reducing analysis time by 40%. Provided compliance oversight, ensuring adherence to industry regulations.
Skills
customer-support
english