brutallyjanet
Customer Success Manager
Experienced customer success manager with expertise in streamlining operations, financial administration, and customer support. Achieved significant improvements in accounts receivable processing and reporting, enhancing operational efficiency across multiple organizations. Collaborated with teams to optimize inventory management and vendor relations, successfully enhancing supply chain processes. Over ten years of multi-industry experience driving office productivity and financial accuracy. Bilingual Professional proficient in English and Spanish, adept in cross-cultural communication.
Experience: 11 years
Yearly salary: $100,000
Hourly rate: $45
Nationality: 🇲🇽 Mexico
Residency: 🇺🇸 United States
Experience
Office Manager
San Diego Scale Company 2020 - 2025
• Managed customer interactions via phone, email, and in-office meetings, ensuring resolution of queries and improved client relationships. • Implemented consistent verification and classification protocols for financial data entry, ensuring compliance with auditing standards and minimizing errors. • Created comprehensive reports analyzing accounts receivable and payable trends to address discrepancies, improving financial accuracy and decision-making. • Processed and issued purchase orders to vendors, ensuring timely procurement of scales, balances and other testing equipment to maintain sales continuity and demand. • Developed and maintained an efficient system for sending invoices and tracking payments, ensuring uninterrupted operational cashflow. • Executed targeted customer retention and outreach efforts, establishing strategic accounts and improving client conversion metrics significantly.
Skills
account-manager
accounting
biotech
bitcoin
blockchain
content-marketing
content-writer
copywriting
crypto
customer-success
customer-support
entry-level
fintech
non-tech
product-lead
sales
writer
english
spanish