bulie1209
Senior Credit Controller/ Customer Service
I have experience in customer support and administrative roles, where I have assisted customers through online platforms, email, and phone. My responsibilities included responding to customer enquiries, resolving complaints professionally, capturing and updating customer information, and ensuring a positive customer experience at all times. I am confident in handling difficult situations with patience and empathy while maintaining company standards.
I am organised, detail-oriented, and comfortable working with digital tools, CRM systems, and online communication platforms. I am currently seeking a remote or online customer support role where I can assist customers, manage queries efficiently, and contribute to a professional and customer-focused team.
I am organised, detail-oriented, and comfortable working with digital tools, CRM systems, and online communication platforms. I am currently seeking a remote or online customer support role where I can assist customers, manage queries efficiently, and contribute to a professional and customer-focused team.
Experience: 9 years
Yearly salary: $20,000
Hourly rate: $35
Nationality: 🇿🇦 South Africa
Residency: 🇿🇦 South Africa
Experience
Senior Credit controller
DSV healthcare 2023 - 2025
Doing Banking . Daily payment allocation . Telephonic collection . Releasing of COD orders . Unallocated cash . Dunning . Attending to customers queries . Actioning Discounts and Pardons . Reconciling of Accounts
Credit controller
Anchor yeast 2022 - 2023
Working on Cod and Eft’s Accounts . Doing posting /Allocations . Clearing out the Recon . Sending out invoices and statements . Doing Telephonically collections on overdue payments . Assisting on Winnery Ageing by sending out invoices and statements Making cutesy calls for payments. . Following up on accounts queries. . Following on PTP’s
Credit controller
Bidvest 2020 - 2022
Collection of outstanding money on the debtor’s book Doing collection Telephonically and emails • Reconciliation of customers’ accounts as Needed. • Preparation of credit, debit and revenue notes • Preparation of journals • Credit Vetting according to company policy • Following up on accounts queries and PTP’s • Inter branch reconciliation and conformation. • Import CATS and great plains debit order file. • Daily processing of new and cancelled/returned debit orders • Allocation of payments • Sending out statements and invoices an adjusting PO’s on monthly basis and follow ups • Loading contracts on the system KAKI for not more than R2000 and increase credit limit. . Working on HAB ensuring that acc that are 120 days are worked fully and prepared Legal documents for hand over
Credit controller
Sanral 2018 - 2019
• Assist customers in setting up a credit control system that allows for periodic debt repayment • Conduct negotiations with debtors to fix terms and conditions for payment of receivables • Handle internal issues and ensure timely payment to creditors • Ensure daily cash and debtor targets are met • Contact debtors through calls, emails or letters to notify them of outstanding invoice • Maintain regular contact with clients to ensure proper management of debt • Conduct business operations in compliance with standard policies and regulations Maintain proper records of client accounts and payment activities. Monitor payment history to identify changes in reparation and take necessary actions. Conduct monthly reconciliation of debtor ledger accounts. • Proffer recommendations and advice on queries regarding accounts receivable • Ensure prompt reply to client and internal feedback • Commence legal action against debtors in event of halted payment • Propose irrecoverable debts to be written off or they may employ strategies to recover receivables in cases of debtor bankruptcy • Assisting clients with process information and quotes • Assisting clients with the tracking and follow up of transactions in progress • Check credit records on databases, maintain and update these databases on a regular basis • Ensure accurate record keeping through service-related administrative tasks • Ensure all filing of supporting documentation are done immediately, accurately and securely in line with group and local retention policy requirements • Assist with the preparation of annual audit files for creditors and accruals • Assist and support external and internal audits • All Ad hoc queries and requests must be completed within the deadlines agreed upon
Skills
account-manager
accounting
crm
customer-service
customer-support
finance
english