bulletprime
Customer Support Specialist
Enthusiastic and customer-focused professional with over 3+ years of experience in customer service across hospitality, telecom, and Web3 ecosystems. Skilled in CRM systems (Freshdesk, Salesforce), conflict resolution, and community engagement. Adept at multitasking in fast-paced environments, supporting Web3 and blockchain communities, and leveraging DeFi and NFT knowledge to enhance user experience and retention. Passionate about integrating Web3 tools like Discord, Telegram, and crypto wallets to build scalable and engaged online communities.
Experience: 4 years
Yearly salary: $60,000
Hourly rate: $20
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Customer Service Representative
Nigerian Communications Commission (NCC) 2023 - 2025
- Managed 100+ weekly telecom complaints, escalating 10% to departmental heads while maintaining 90% resolution efficiency.- Ensured customer rights advocacy by providing accurate information on service regulations and options.- Supported escalation of unresolved issues to appropriate departments, improving response accuracy by 15%.- Contributed to consumer protection initiatives and national telecom service quality monitoring.
Customer Care Specialist
Vibes by Anns Restro Lounge 2021 - 2022
- Handled 30+ daily customer inquiries via phone and email, resolving 90% of cases with minimal escalation.- Used CRM systems to track over 200+ customer cases monthly, ensuring consistent follow-up and satisfaction.- Adapted customer engagement strategies to support Web3 community initiatives and online brand presence.- Collaborated with cross-department teams to improve service response time by 20%.
Skills
community-manager
social-media
solidity
web-designer
web3
customer-support
english