buyukarslan

Customer Support Team Lead

- Proven track record of providing customer support via phone calls, live chat, and email for 2.5 years in various technical projects.
- Native Turkish speaker, Fluent in English.
- 1 year of Cryptocurrency exchange experience, especially in Derivatives and MT4 Trading.
- Always the top CS agent in the team in terms of KPI.
- Keeping QA of 92+ and CSAT of 90+.
- Experienced in working different shifts, including the night and weekends/holidays.
- Able to work under high pressure, with a "go above and beyond" approach.
- Avid self-learner, tech-savvy customer service professional.

Experience: 3 years

Yearly salary: $30,000

Hourly rate: $15

Nationality: 🇹🇷 Turkey

Residency: 🇹🇷 Turkey

Experience:

Period Title Company
2023 - Customer Support Team Lead OKX
2022 - 2023 Assistant Team Lead SupportYourApp
2021 - 2022 Customer Support Consultant SupportYourApp
2021 - 2021 Supervisor Teleperformance
2020 - 2021 Technical Advisor Teleperformance

Skills:

crm
customer-support
salesforce
english
turkish