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Serve as the primary operational liaison for overseas B2B clients, managing product specifications, delivery timelines, and quality assurance with local production partners. Coordinate with local 3PL vendors and international shipping logistics with freight forwarders, achieving 99+% on-time delivery to clients across 10+ countries. Prepare export documentation and manage customs clearance for global shipments. Handle accounts receivable from overseas clients and accounts payable to local suppliers, ensuring accurate and timely transactions. Develop standardized tea evaluation frameworks and training materials, improving internal grading consistency and enhancing client onboarding efficiency. Represent the company at 15+ international trade expos (Europe, North America, Middle East, Asia), managing logistics, booth setup, and high-value client engagement. Utilize CRM tools to track client interactions, analyze market feedback, and identify new opportunities—contributing to a 10+% YoY increase in wholesale orders. Process international retail orders via Shopify, managing inventory, fulfillment, and global shipping logistics.

Delivered high-value technical and account support to a global user base (Chinese and English users) via Zendesk, resolving over 99% of client issues within SLA and escalating critical incidents to engineering teams. Managed VIP player community on Discord, maintaining high satisfaction ratings and resolving complex operational queries. Coordinated with product and QA teams to test pre-release features, identifying defects and ensuring localized readiness for Chinese-speaking markets. Produced and maintained localized in-game scripts, newsletters, and wiki content, increasing platform adoption in Traditional Chinese and Simplified Chinese markets.

Managed overseas client accounts and production schedules, ensuring compliance with product specifications and international standards. Coordinated export logistics and documentation.

NAV calculation, NAV announcement and regulatory reporting for Fidelity Taiwan SITE Funds. Ensured accurate daily settlements of equities, foreign currencies and Fidelity funds. Reconciliation of cash & holdings for Fidelity Taiwan SITE Funds. Worked with internal/external Transfer Agents to verify daily subscriptions/redemptions. Monitored corporate actions on existing Taiwanese equity holdings. Communicated latest daily NTD cash flow projection with fund managers.

Delivered English instruction at Waian Primary School. Assisted with regional administration for Substitute Military Service in Xiyu Township.

Consolidated and redesigned internal trading records for trading and reconciliation teams which provide clear overview on different financial instruments’ real-time positions, NAV, and P&L. Conducted daily trade reconciliation between internal records and broker statements, resolving discrepancies. Communicated with brokers and fund administrators to ensure accurate trade allocations, settlements, and NAV calculations. Handled daily operations and settlements for FX, derivatives, and index futures/options products. Monitored daily initial margin for all trading accounts. Communicated with clients regarding trade recaps, P&L, NAV, and account performance. Provided daily/monthly P&L breakdowns and process with client trade requests.