ceciliadg

- Manage ticket sales, distribution, and customer inquiries - Operate CRM ticketing software, process payments, and resolve issues - Maintain accurate records, assist with seating, and stay informed - Provide exceptional customer service and coordinate with event staff - Ensure box office is organized, monitor systems, and handle transactions - Assist with promotional activities, crowd control, and online support - Adhere to policies, participate in meetings, and maintain professionalism

- Design products and interfaces, including for web3 dApps and mobile apps - Conduct and analyze quantitative and qualitative research to design accurate user flows, user personas and user journeys - Outline information architecture and product features, based on Product Market Fit and User Research - Create wireframes, mockups and functional prototypes in Figma for testing - Create style guides and design systems that align to the company’s brand and to guarantee design consistency - Conduct usability testing, analyze results, and improve designs accordingly - Collaborate with Developers and Marketing team to deliver designs that exceed user expectations - Work on multiple tasks and projects, while meeting deadlines - Identify issues early and deliver consistent iterations - Collect and interpret KPIs and analytics to establish benchmarks and monitor product’s performance.

- Customer Service - Ensure security and safety of the public and the collections - Communication with Visitors and the Staff - Offer assistance and provide information to Visitors

- Deliver a 5 star customer service - Supervise a team of 10 staff in a fast-paced environment - Take orders from customers and adapt to different requests and requirements - Maintain a constant and effective communication between kitchen and staff - Handle card and cash payments