cemrepaftali

-Handled global customer support for products like STEPN, STEPN GO, and MOOAR, resolving user inquiries quickly and maintaining high satisfaction across multiple channels. -Created and localized & global content for marketing campaigns, social media, and in-app announcements. -Planned and executed multi-channel marketing initiatives, including international events and seasonal campaigns, to boost engagement and retention. -Coordinated cross-functional teams for Web3 product launches, including the rollout of GMT Pay. -Managed timelines, streamlined workflows, and ensured smooth delivery from concept to launch. -Supported community engagement through targeted events and content strategies. -Oversaw operational tasks to align projects with strategic goals and track measurable results. -In addition, managing FSL Social Media all across the platforms such as Instagram, TikTok, YouTube (both creating content, writing scripts and operating the collaboration requests)

-Monitored Binance Global's official social media channels, responding to user queries and addressing concerns in real time. -Maintained brand voice while providing accurate information and guidance on product features, promotions, and security best practices. -Collaborated with internal teams to resolve urgent issues flagged by the online community. -Helped foster a positive brand image by engaging with users and addressing feedback quickly and effectively.

-Provided customer support for a global user base, handling high-volume inquiries related to account access, transactions, and product usage. -Delivered accurate, timely solutions while maintaining professionalism and empathy in all communications. -Assisted users with troubleshooting, KYC processes, and transaction issues across multiple Binance Global products. -Escalated complex cases to relevant departments, ensuring prompt resolution and user satisfaction.