chromatics

Moderated and managed the Plume Network community across Discord and Telegram, ensuring a welcoming, informative, and scam-free environment. Provided timely support to community members by answering questions related to the ecosystem, testnet, staking, vaults, campaigns, rewards, and other platform features. Educated users on Plume products, onboarding processes, and ecosystem updates through clear and accurate communication. Identified, investigated, and escalated user issues, bugs, and technical concerns to the internal team while following up on resolutions. Collected, organized, and reported community feedback to help improve products and user experience. Enforced community guidelines, handled disputes professionally, and removed spam, scams, and malicious actors. Collaborated closely with Community Managers and internal teams to communicate announcements, gather insights, and support community initiatives. Assisted with community events, campaigns, AMAs, and engagement activities to encourage user participation and ecosystem growth. Monitored community sentiment and proactively addressed concerns to maintain a positive and transparent environment. Represented the Plume Network professionally while building strong relationships with community members and ecosystem participants.