chrysoliteb

Building a relationship with clients and delivering tailored quotes and relocation solutions to clients relocating to Europe, North America, Asia, and Australia, South Africa. Managed 100+ client enquiries weekly, converting prospects into booked relocations. Generated repeat customers through strong relationship-building and proactive communication. Hit booking and response-time targets consistently with strong follow-up discipline. Used CRM tools to manage pipelines, track interactions, and reduce missed opportunities.

Troubleshooting and Repair- Diagnose issues with technology returned by customers, identify root causes, and develop solutions for repairs and maintenance. Device Handling and Reporting- Ensure all laptops, phones, desktops, and other devices are received, handled carefully, and recorded accurately in the Excel data sheet. Data Management- Scan and input data from returned tech devices into an Excel spreadsheet to determine whether the issues are due to external or internal damage. Communication and device Distribution- Coordinate the dispatch of requested technology devices to customers promptly and efficiently.

Providing first class customer service to all customers by meeting their expectations. Offering 1st line support on all enquiries which vary from their 0800, 0200, 0300 etc. numbers, broadband etc. Follow up on customer interactions and ensuring they are satisfied with their service. Taking payments from customers and investigating any discrepancies on their invoice Maintaining the CRM system with customer details with correct contact details etc. Identify sales opportunities if they identify a possible need- getting booked in with sales team.

Liaised with service entrance managers to ensure students and visitors were booked in accordingly. Arranging courier services as and when required from various supplies, from stationary to Just eat and DHL. AV support– assisting students and lecturers with meetings and presentations, as well as any technical problem.

Responsible for tracking and tracing COVID-19 contacts and remaining in communication with those tested positive to COVID-19. Liaising with the team managers to resolve outstanding issues based on guidance provided. Remaining up to date with environmental and government health advice and information to provide accurate information to contacts. Ensuring high standards of accuracy in business process such as contact tracing systems and supporting management with customers following the government law.