clarence

Arbitrated customer disputes professionally as part of the p2p market frontlines. Investigated trading activity and escalated fraudulent activity to maintain marketplace safety. Responded to high-volume user inquiries via chat-based platforms (Telegram, WhatsApp, Discord). Educated users on platform functionality, transaction processes, and blockchain concepts. Logged and analyzed recurring issues to drive product improvements and presented findings to stakeholders. Maintained professional communication and compliance standards while avoiding financial advice. Worked independently across multiple time zones in fast paced environments.

Delivered technical support to clients on hardware, software and connectivity issues. Trained users on computer packages (Microsoft word, Excel, Powerpoint) and basic digital literacy. Diagnosed and resolved technical and account-related disputes. Explained technical concepts clearly to non-technical users, enhancing understanding. Managed high-volume customer support while maintaining professionalism and accuracy.

Served as first point of contact for clients and visitors, providing professional support. Processed visa and passport applications, verifying client documentation for completeness and accuracy. Coordinated appointment scheduling, document tracking and follow-ups. Ensured confidentiality of sensitive client information. Assisted with travel bookings and administrative operations.