clashofgame007
Experienced Marketing And Sales Executive
Experienced marketing and sales executive with 7+ years of proven success in customer service, team management, digital marketing, and sales generation. Demonstrated expertise in call center operations/management and BPO industries, with a track record of handling multi-project operations as a manager. Skilled in leadership, interpersonal communication, data analysis, and Microsoft Office, with a strong focus on achieving targets and delivering exceptional customer support.
Experience: 7 years
Yearly salary: $20,000
Hourly rate: $20
Nationality: 🇧🇩 Bangladesh
Residency: 🇧🇩 Bangladesh
Experience
Issue Resolution Officer
Daraz 2022 - 2023
Oversee the RTC and refund teams, assist them with any inquiries they may have, and facilitate internal communication using DingTalk. Handle problems with the product, delivery, and buyer's account by phoning via the Xcally tool. For efficient operations, communicate with various departments such as finance, logistics, and hub managers.
Senior Marketing & Sales Executive
Dailygoods 2021 - 2022
Plan and carry out offline and online marketing campaigns. Establish sales goals by designing marketing material and projecting expected sales volume for existing and new products. Create social media campaigns and posts using Canva, Lightroom, and other necessary tools. Post them on various social media platforms with trending keywords, and perform SMS and mail marketing.
Telemedicine Manager
Evercare Hospital 2020 - 2020
Lead, support & train 20-25 team members in scheduling appointments online and educating patients about it. Assist the doctors along with the patient in setting up the telemedicine process to interconnect. Establish the appointment plan based on the needs of the doctor. Process the daily information through spreadsheets about appointments and doctors, and analyze it with the team.
Customer Experience Associate
Shopup 2020 - 2021
Assist in preparing operational activities by orienting, training, and supervising newly hired customer service employees. Help merchants with account and product-related problems. Prepare the agent's weekly and quarterly reports through spreadsheets and analyze the data for further development.
Officer
Apollo Hospitals 2019 - 2020
Solve the patient's issue by providing a preferable service. Use PABX to connect calls between departments, doctors, and patients. Assist patients with general information, recommendations, or doctor appointments.
Customer System Manager
Grameenphone 2017 - 2017
Solve the issues of the customer manager by providing preferable service. Notify the customer managers of any service outages of any kind or network problems affecting multiple customers. Word, Excel, and Outlook are frequently used to gather data reports and utilize them for upcoming upgrades.
Customer Service Manager
Skitto 2017 - 2018
Handle customer inquiries and issues, providing resolutions promptly. Provide customers with solutions via email, live chat, and phone calls. Promote different campaigns through outbound calls & also inform the retail team about the campaigns.
Trainee
Grameenphone 2015 - 2017
Resolve customer concerns by offering better service over the phone using the 3cx app. Give priority management to both prepaid and postpaid customers. CSP, CRM and CBIO tools were mostly utilized for customer service.
Skills
community-manager
customer-support
digital-marketing
email-marketing
project-manager
english
bengali
hindi