claudiap

Full P&L ownership across multiple stores covering revenue, margins, payroll and operational costs Steered the area to monthly and annual commercial targets through regular store visits and direct Store Manager coaching Tracked conversion rate, average basket, units per transaction, market share and sales index across the network Built store dashboards monitoring sales, stock, staffing and operational performance using findings to prioritise actions and prepare management reports Reduced stock loss through improved inventory controls and consistent operational routines Wrote and rolled out SOPs covering store operations, inventory, customer service and visual merchandising Ensured compliance with HR, legal, safety, cash and merchandising policies across all locations Optimised workforce planning and wage costs in line with sales targets and labour law requirements Supported new store openings and regional expansion from planning through to launch Recruited, onboarded and developed Store Managers running regular check-ins and building individual development plans with HR Monitored team satisfaction, absence and turnover putting retention measures in place where needed Identified high potential managers and aligned training needs to realistic action plans Ensured in store presentation and client experience consistent with Douglas brand standards Supported CRM and omnichannel projects linked to daily store operations Monitored local markets and competitors to inform assortment and floorplan recommendations