claudiuvladea

Customer Success Manager and Software Onboarding Specialist for EU Accounts in the Live Entertainment and Music industry. 

➢ [PROFILE]
Shaped my career in a variety of roles for big companies and most recently start-ups as well. 

11+ years of professional expertise in the IT, oil & gas, manufacturing and music industries have facilitated mastering roles in Customer Support, Onboarding, Sales and Business Development, Procurement, and IT Customer Service with a squeeze of Event Management and Graphic Design. 

➢ [SIGNIFICANTHIGHLIGHTS]
Strong involvement in a few Lean and Six Sigma projects have landed 1.2m+ yearly savings for a manufacturing plant. Setting up of automated Retention and Re-Engagement Campaigns have lowered churn from 11 to 2% per month. Implementation and tracking of Account Health Metrics and CSAT scores have enabled targeting a specific set of accounts with customized Cross and Up-sell plans, which resulted in a combined 200K+ USD in ARR.