cloud9

Technical Customer Operations Specialist with 3 years of corporate experience in high-volume chat support and account security risk analysis, backed by 5 years of active cryptocurrency trading. Proven track record of maintaining a 90% customer satisfaction (CSAT) score while diagnosing critical user access. Adept at translating complex blockchain mechanics into user-friendly solutions and currently leveraging n8n workflow automation and AI tools to streamline support ticket queues and optimize backend team efficiency.