cmarchen

I was initially hired for a customer service and administrative assistant role, but I quickly took on additional responsibilities to enhance efficiency and streamline operations. I optimized workflows by developing advanced automations and systems in Monday.com, reducing manual tasks and improving communication. Additionally, I implemented automated filing processes that minimized phone calls and emails by sending real-time alerts to key team members, ensuring seamless project progression. Recognizing the need for modernization, I transitioned all paper-based records to a fully digital filing system, improving accessibility and organization. I was also entrusted with managing accounts receivable/payable in QuickBooks, ensuring accurate financial records and up-to-date product pricing. My role extended to vendor communications, where I sourced products, negotiated pricing, and managed procurement for various projects. Beyond operational improvements, I served as the primary point of contact for new customers, keeping them informed at every stage of their project. By providing consistent updates and proactive communication, I helped build strong client relationships, foster trust, and deliver an outstanding customer experience.

Managed multiple construction and maintenance projects, ensuring adherence to regulatory standards, managing client relationships, and overseeing project documentation. • Supervised teams of inspectors and contractors, ensuring compliance with project timelines and quality standards. • Coordinated project documentation, including preparing work packages, tracking project milestones, and ensuring timely submissions of deliverables. • Managed stakeholder communication, ensuring clear understanding of project status, timelines, and requirements. • Streamlined processes, improving project efficiency and reducing errors in documentation, which led to increased project delivery speed. • Acted as a liaison between clients and contractors, facilitating contract administration, procurement processes, and scheduling adjustments. • Created and maintained detailed project reports, including progress updates, compliance documents, and safety logs.