cnewmanii

Planned, purchased, configured, and deployed technical architecture components for small business clients (10-50 users), ensuring scalable and efficient IT infrastructure through proof of concepts. Implemented and managed Microsoft 365 SaaS systems using Azure/Entra ID for comprehensive identity, security, access, policy management, updates, and endpoint applications. Developed and streamlined IT systems to enhance organization effectiveness, adhering to ITIL standards for optimal performance and reliability. Analyzed, developed, and communicated key onboarding processes and technology improvements to support the development cycle, facilitating smooth transitions and system integrations. Worked with various departments to identify and implement innovative IT solutions that align with startup growth objectives and operational needs. Creation of documentation to support consistent business operations, ensure knowledge retention, and enhance team efficiency by providing clear guidelines and processes.

Provide comprehensive IT on and off-site support across 12 locations promptly resolving technical issues and ensuring minimal downtime. Configure and maintain MaddenCo Tire Dealer Systems utilizing IBM i Client Solutions to ensure seamless operations for all users. Manage product creation, price matrix updates, and vendor price book uploads to MaddenCo, in addition to inventory adjustments and invoice corrections to maintain reliable records. Generate detailed financial reports from General and Detailed Ledgers, investigate discrepancies with executive staff, and create billing spreadsheets to monitor vendor costs and estimate departmental budgets. Develop, present and implement project proposals to company board for system and network upgrades to meet PCI DSS and other compliance standards. Led multiple migrations, including email migration to Microsoft Exchange, network transition from star to mesh topology, user shift to cloud-based configuration via Microsoft Azure/Entra ID, tax software migration to terminal server access, and the implementation of the new Point-of-Sale system. Collaborated with cross-functional teams to identify and implement technology solutions that support business growth and operational efficiency. Developed and maintained comprehensive IT documentation, including system configurations, procedures, and troubleshooting guides, to support ongoing improvements and knowledge sharing within the organization.

Managed delivery services for 75+ B2B clients across various routes in Northeast Ohio, evaluating product effectiveness and ensuring client satisfaction at each location. Proactively acquired and followed up on sales leads, identifying potential new clients to provide tailored product recommendations based on various market segmentations. Leveraged Fintech distribution software to efficiently manage client invoices, payments, and historical sales data, enhancing financial oversight and client management. Conducted market research and competitor analysis to identify growth opportunities and develop strategic sales initiatives to expand market presence. Trained and supervised new servers and bartenders, ensuring adherence to company standards and efficient day-to-day operations while coordinating optimal staff schedules. Created invoicing and inventory spreadsheets for private on and off-site events for timely billing and ensuring adequate stock levels to minimize organizational disruption. Administered and troubleshooted Heartland Menu/PoS, Payment, and Payroll cloud systems, ensuring seamless front and back-end operations and effective communication across departments. Assisted in the development and implementation of marketing strategies for upcoming events and special offers, increasing customer engagement and driving revenue growth.

Provided comprehensive IT support to students, faculty, and staff, resolving various technological malfunctions to ensure seamless academic and administrative operations. Applied a diverse skill set to address hardware and software issues at local user, network, and cloud infrastructure levels, demonstrating adaptability and technical proficiency. Collaborated with outside vendors and university departments to ensure all campus systems are up-to-date, maintaining optimal functionality and adhering to institutional standards. Administered Quest KACE endpoint management and ticketing system to track devices, automate administrative tasks, and update solutions, enhancing IT service efficiency and effectiveness. Provided training and support to users on new technologies and systems, facilitating smooth transitions and improving overall user experience. Developed and documented troubleshooting procedures and best practices, contributing to the knowledge base for future IT support and problem resolution. Participated in IT development projects and initiatives to improve campus technology infrastructure, collaborating with cross-functional teams to implement innovative solutions. Maintained a high level of customer service, effectively communicating technical information to non-technical users and ensuring their IT needs are met promptly and efficiently.

Administered Windows 2003-2016 servers across the state, ensuring seamless delivery and operation of the ProjectWise (Bentley Systems) suite for highway engineers and construction teams. Configured and developed system monitoring software to prevent total system failures and data loss across all state servers, enhancing system reliability and performance. Assisted in maintaining and troubleshooting user-level errors of CITRIX systems, providing support to state employees and ensuring minimal downtime. Serviced, inventoried, and delivered computer, network, and hardware devices to all districts across the state, ensuring timely and efficient deployment. Participated in the procurement process, sourcing and acquiring IT equipment and software to meet departmental needs and budget constraints. Assisted in maintaining vendor relationships and evaluating procurement options to ensure cost-effective and timely acquisition of necessary technology resources.