coltnavydaddy
Crowd Marketing Manager
I am a proactive and adaptive person with experience across technical support, sales, and community marketing. Quick to learn new tools and platforms - and genuinely enjoy doing so. Outside of work, I'm into fiction reading and PC gaming, which keeps me sharp, creative, and always curious for more :)
Experience: 2 years
Yearly salary: $16,000
Hourly rate: $15
Nationality: 🇺🇦 Ukraine
Residency: 🇷🇴 Romania
Experience
Crowd Marketing Manager
NDA, IT 2024 - 2026
Managed brand presence across iGaming communities (Bitcointalk, Casino Guru, AskGamblers, Trustpilot). Monitored reputation, resolved complaints on listing platforms, and drove engagement through discussions and polls. Analyzed community performance metrics and collaborated with product, support, and CRM teams to align community feedback with strategy.
Customer & Technical Support Specialist
Evedex DEX, IT 2024 - 2025
Provided 24/7 support for a decentralized exchange, handling escalated VIP inquiries and moderating the Telegram community. Managed tickets via Intercom, resolved stuck transactions and refunds via BackOffice, and participated in QA testing and full project lifecycle from Testnet to Mainnet launch.
Sales Representative (Chat)
GotYourBack Support, IT 2023 - 2023
Managed inbound client inquiries via chat, presenting IT services and guiding customers through the sales funnel. Maintained CRM records and collaborated with technical, billing, and support teams to close deals successfully.
Technical Support Specialist
GotYourBack Support, IT 2023 - 2023
Provided technical support to English-speaking users via live chat, phone, and ticket system. Managed customer requests using Apptivo CRM, resolving issues of varying complexity with a structured troubleshooting approach.
Skills
brand
brand-marketing
community-manager
customer-support
marketing
marketing-specialist
sales
english
russian
ukrainian