crhoads1024

Achieved OCC compliant QA process, inside of 12 months, passing first OCC audit for QA process and software design. 36% reduction of QA handoffs by integrating Katalon, n8n, Jira and qTest ticketing to automate test runs, and result retrieval. 42% reduction of regression cycle time by implementing an AI-in-QA roadmap using LLM Test Design. Built, managed and coached 8 QA/SDETs across 4 concurrent EPMO software implementations with both on and offshore resources. Achieved ISO 20022 compliance with SWIFT MX message migration across multiple vendors integrated systems. Designed and implemented Quality Center of Excellence (QCoE) delivering audit ready enterprise QA processes and governance. SCRUM master across multitude of different projects and introduced agile to the enterprise legacy teams.

Built, managed and mentored 10 offshore SDETs; scaled CI/CD test automation across web, mobile, and API layers. Achieved 90x faster test user creation by onboarding users thru the API with their own device and policy types. (From 3hrs to 2 min) 29% increase in defect detection rate by implementing mobile automation shift-left testing with BitRise CI/CD workflows. Standardized reporting and branch hygiene via GitHub policies and dashboards. Designed, built and maintained testing release artifacts for senior leadership.

Built test frameworks for SaaS solution used in 14,000+ McDonald’s franchises (Java, Appium, Selenium, Cypress.io, Sikuli). Delivered 74% API coverage through automated WebDriverIO and Mocha/Allure regression tests. Adopted AWS Device Farm to eliminate device maintenance costs. 100% Increase in regression platform coverage by developing Mobile Appium test frameworks for iOS and Android. Developed Sikuli automation framework to create regression test data for cash and inventory systems using POS terminals.

Implemented API test automation using SoapUI/ReadyAPI!. Built Java/Selenium + Appium frameworks for IoT and mobile apps (Sauce Labs). Automated API smoke tests; validated TLS/QUIC and security controls. 57% reduction in manual testing via automated regression pipelines. Received IT Peer Recognition Star Award for QA innovation (2015) for automation advancement in API testing.

Developed early Appium POC for Android/iOS; improved release efficiency. Implemented data-driven Selenium for web; ensured PCI/privacy compliance. Executed functional/regression testing in Agile sprints; created traceability. Coordinated cross-team defect triage and resolution.