criestefani

Operations leader who builds: the structure, the team, and the culture that keeps both working when nobody is watching.

Over the past two years I ran operations for a startup generating more than R$10M in monthly revenue. As COO I redesigned the organizational structure, built teams and managers from the ground up, owned KPIs across every department, and cleared the bottlenecks between them. Most of that was people work — hiring and developing the managers who ran each area, then giving them the ownership and the numbers to run it without me.

All of it fully remote and asynchronous. Distributed teams rarely fail for lack of tools; they fail when ownership is vague, culture is weak or inexistent and context lives only in director's head. I build strong culture that create highly motivated employees and operations where goals, ownership and status are explicit enough that people across time zones keep moving without waiting on anyone.

Before that, five years in affiliate and partner operations: I diversified partner revenue, eliminated payment delays, prevented fraud, and improved LTV.

 As COO I led the implementation of AI and automation that removed manual work across departments, I built systems that gather data from multiple sources and present it organized in dashboards, I led the built of an Internal system for a trading Broker, I also led the development of many databases, organizing data for better use, I also built agents on discord/telegram/whatsapp that can give the managers information in real time. On my own I built and operate two live data products — one for the x402 agentic-payments economy (https://observatory.x402intel.uk/) , one for Polymarket prediction markets ( https://dash.polym.uk/) — whose APIs are consumed and paid for by AI agents in USDC. I delivered both solo in about 30 days by directing AI agents rather than writing the code myself, and held the work to professional standards: automated test coverage, documented architecture decisions, and monitored production infrastructure. It is the clearest evidence I have that I ship systems rather than specify them.

I work best with high ownership and clear goals.

Native Portuguese speaker with professional English, experienced in fully distributed teams.

Core Skills:

Operations Management · Team & Culture Building · Remote Team Performance · Organizational Design · KPI Ownership · Cross-functional Leadership · WEB3 & Blockchain · Process Design · Partner Management · AI Automation & Agentic Systems · Data & API Products