criostai09

Customer Success Associate

Hello there! My name is Mark and I am actively seeking a position as a live chat or email customer service representative. With my strong work ethic, excellent communication skills, dedication to providing top-notch customer service and ensuring customer satisfaction, and my passion for forex and cryptocurrency trading, I believe that I am an ideal fit for your company.

I have gained a solid background in customer service through my past work experiences in this field. I have improved my interpersonal and communication skills to help customers proficiently. Furthermore, I possess a deep interest in and knowledge of financial markets, particularly forex and cryptocurrency trading. This, along with my expertise in customer service and financial market comprehension, enables me to offer informed and personalized assistance.

Looking forward to be working with you! 



Experience: 3 years

Yearly salary: $20,000

Hourly rate: $10

Nationality: 🇵🇭 Philippines

Residency: 🇵🇭 Philippines


Experience

Trader Success Associate
The Funded Trader LLC
2023 - 2024
- Live chat, email, and social media support using Intercom. - Employed my analytical and problem-solving skills to answer questions about Forex and Cryptocurrency trading, and the financial markets in general.
Customer Service Representative
My Luxury PH
2022 - 2023
- Used my honed communication skills in dealing with shipments and orders online. - Strategically upselling products to various customers online. - Live chat support across different social media platforms.
Customer Service Representative
Nike
2021 - 2022
- Live chat support using Omnichannel. - Leveraged advanced communication skills, problem-solving, and product knowledge as a customer service representative for a world-renowned sports apparel company. - Employed my people skills to soothe customer frustrations and provide exceptional customer service.

Skills

customer-support
data-entry
jira
social-media
trader
transcribing
virtual assistant
english