crownow

Led and scaled a QA Automation team to 5 engineers; owned onboarding, mentoring, and day-to-day execution. Designed and evolved automation frameworks (Selenium, Playwright, PyTest) and integrated them into CI pipelines. Drove shift-left practices, risk-based coverage, and code review standards for automation and test infrastructure. Increased automated coverage for prioritized flows from approximately 20 percent to approximately 75 percent. Reduced production defects by approximately 50 percent through earlier detection and stronger service-level validation. Shortened release validation time by 60 percent by modernizing legacy automation and tightening CI feedback loops.

Owned test strategy for an analytics platform; developed automated suites and integrated them into CI/CD. Validated data processing, KPIs, and predictive models using targeted tests and SQL-based data verification. Partnered with analysts and developers to investigate issues and improve calculation reliability. Strengthened confidence in analytics outputs by combining test automation with systematic data validation and debugging.

Designed and executed test plans for billing, CRM, and control panel systems. Performed functional, regression, and post-deployment verification testing; monitored system behavior during releases. Reported and tracked defects; collaborated with developers and operations to confirm fixes. Standardized test artifacts to improve repeatability and clarity of release verification.