crypt0w1tch
Program Manager | Community & Brand Growth | Customer Success Leader
SUMMARY
Dynamic, results-driven professional with 20+ years of leadership in customer service, operations, digital marketing, Web3 technology, and decentralized finance.
Proven track record raising multi-million-dollar investments, building high-impact online communities, and delivering creative brand strategies that drive growth. Adept at managing cross-functional teams, optimizing workflows, and leveraging emerging technologies including AI, blockchain, and automation tools.
Seeking to contribute leadership, creativity, and strategic vision to cutting-edge remote organizations.
CORE SKILLS
- Project & Program Management • Community & Social Media Management • Customer Success & Support
- Brand Development & Strategic Communications • Digital Marketing & Growth Campaigns
- Web3, Blockchain, & Cryptocurrency (Ethereum, Bitcoin, NFTs, DAOs)
- AI Tools & Automation (ChatGPT, Midjourney, Runway)
- Graphic Design (Photoshop, Illustrator, Procreate) • Web & UI/UX Design (Figma, Webflow, WordPress)
- Salesforce & Talkdesk CRM Systems • Data-Driven Strategy & Analytics • Team Leadership & Training
Experience: 5 years
Yearly salary: $80,000
Hourly rate: $35
Nationality: 🇺🇸 United States
Residency: 🇺🇸 United States
Experience
Lead Artist
Strategic Art & Design 2023 - 2024
• Directed full rebranding for client portfolios, developing photorealistic renders and responsive websites. • Boosted brand recognition by 30% within the first quarter through visual marketing campaigns. • Increased client web traffic by 85% through redesigned UX flows and optimized visual strategy.
Chief Administrator & Program Manager
KadenaHashing 2022 - 2025
• Raised $2M+ in community and venture investments across Kadena, Ethereum, and Solana networks. • Built and managed Discord server (8K+ members) and Twitter (12K+ followers) through targeted campaigns. • Produced strategic marketing materials (videos, graphics, social media), managed PR crises, and improved brand sentiment by 35%. • Led weekly AMAs, virtual events, and engagement initiatives, driving community retention and loyalty.
Global Brand Ambassador
Omni Interactions 2021 - 2022
• Delivered exceptional first-response customer support, resolving 95% of service tickets on initial contact. • De-escalated complex service issues using strategic conflict resolution techniques. • Documented customer interactions for trend analysis and service improvement initiatives.
Community Manager
Hive Investments 2021 - 2025
• Raised $4M+ in seed funding on the Polygon blockchain through community-driven social campaigns. • Scaled Discord community to 30K users and Twitter audience to 49K with influencer partnerships and strategic content. • Designed and executed beta testing programs, improving user activation rate by 22%. • Provided tech support and community management during product launches and events.
Real Time Adherence Specialist
Working Solutions 2020 - 2021
• Monitored live service metrics, optimized virtual workforce scheduling, achieved 98% SLA adherence. • Designed and launched new training materials, reducing onboarding time by 25%. • Troubleshot Salesforce and Talkdesk CRM issues, eliminating 95%+ daily user escalations.
Operations Manager
Tarra Vineyard & Winery 2019 - 2020
• Directed day-to-day operations for a hospitality and event venue, managing a 15-person staff. • Increased guest sales by 20% through event planning, upselling initiatives, and premium packages. • Identified and resolved operational bottlenecks, improving team efficiency and service flow.
Customer Service Manager
Applebee’s Neighborhood Grill + Bar 2016 - 2019
• Led a 30-member team, improving guest satisfaction scores by 20% year-over-year. • Designed and implemented a customer retention and de-escalation training program. • Built partnerships with local businesses to increase community engagement and sales.
District Training Manager
Lifetouch Portraits Inc. 2007 - 2016
• Managed 10 studio locations and over 200 team members across district operations. • Developed training programs that improved profitability and guest satisfaction by 40%. • Received the “WOW! Photography Award” four times for excellence in service and sales performance.
Skills
admin
ai
bitcoin
blockchain
customer-success
customer-support
design
discord
ethereum
evm
polygon
product-manager
project-manager
quality-assurance
salesforce
social-media
solana
tiktok
tokenomics
community-manager
english