I’m passionate about creating and nurturing engaged online communities that drive brand growth and loyalty. With 8+ years of experience in customer engagement, crisis management, and brand storytelling, I specialize in crafting strategies that foster meaningful connections between brands and their audiences.
Over the past four years, I have been deeply involved in Web3 and crypto as an investor, trader, and community manager. This hands-on experience allows me to stay ahead of digital trends and effectively manage communities in fast-paced, ever-evolving industries. I excel at developing content strategies, managing online conversations, and executing campaigns that enhance visibility and engagement.
Key Skills & Expertise:
✔ Community Growth & Engagement – Building and managing online communities to drive engagement and brand loyalty
✔ Social Media Strategy – Creating data-driven campaigns to boost brand awareness and user acquisition
✔ Crisis & Reputation Management – Handling high-pressure situations with professionalism and strategic communication
✔ Brand Storytelling – Crafting compelling narratives that connect with target audiences
✔ Web3 & Crypto Expertise – Deep understanding of blockchain ecosystems, DeFi, and NFTs
I thrive in dynamic environments where innovation and creativity shape the future of digital communities. Let’s connect and explore opportunities to collaborate!
Experience: 4 years
Yearly salary: $38,000
Hourly rate: $25
Nationality: 🇪🇬 Egypt
Residency: 🇪🇬 Egypt
Experience
Content & Community Manager
Birkin BAG SOL Token 2024 - 2025
Social media management, Telegram community management, Hosted voice chats and X spaces for community updates, Content management across all social media platforms, Light meme artwork, Worked directly with project partners to deliver certain utilities.
Founder and Strategy Manager
The Uplifters 2020 - 2024
Social media management, Design concepts and branding, Business expansion strategies, Marketing direction, Content management, Community building, Involved in the hiring process as well as team management.
Founder and IT Specialist
Hypelabs 2014 - 2020
Managing and maintaining Hypelabs dedicated servers, Working closely with application developers and graphic designers to maintain a flawless customer experience, Provided continuous SEO and digital marketing analysis, Maintaining web server (Nginx) availability and security, Managing content on social media and Hypelabs website, Involved in the hiring process, and team management.
IT Helpdesk Run Analyst
Orange Business Services 2007 - 2014
Managing the resolution of high priority incidents, Working closely with problem & crisis management, Providing 2 level global support on remote access issues, Providing 2 level global support on network issues, Working closely with internal IT Security to manage IT Security complicated Incidents, Sharing in change advisory board meetings and managing IT bulletin board & end user communication messages, Providing technical training to incident management teams, Taking part in maintaining the IT Knowledge base.
North America Technical Support team leader
Orange Business Services 2005 - 2007
Resolving desktop issues for North America users, Assisting field technicians in resolving external customers’ desktop issues, Providing weekly & monthly reports for management, Evaluating the team performance every 3 months, Managing technical interviews & involved in the hiring process for the department, Maintaining the KPI’s & the SLA.
Technical Support
TE Data 2005 - 2005
Providing technical support for ADSL connectivity issues, Assisting Field engineers with ADSL setup, Reporting complicated issues to PTT or 2 level network support.
Passport Project team member
British Petroleum 2005 - 2005
Migrating all user’s machines from windows 2000 to windows XP, Massive communication with BP local and regional Helpdesk, Massive communication with BP Unix team, 2 days technical support for each migrated user, Providing training to help users use the new platform efficiently.
Skills
brand-marketing
content-writer
customer-support
social-media
community-manager