cryptomuse
Social Media & Community Manager
Community-driven technology professional with 3+ years of experience supporting and onboarding large user communities within financial services and enterprise environments. Experienced in user education, issue resolution, product adoption, and cross-functional collaboration. Facilitated 400+ hours of training for over 3,000 active users monthly, improving engagement and platform utilization. Passionate about fostering inclusive, engaged Web3 communities and delivering exceptional customer success within decentralized ecosystems.
Experience: 3 years
Yearly salary: $20,000
Hourly rate: $20
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Customer Service Officer
Firstbank Nigeria Limited 2025 - 2026
Attending to customers’ inquiries (account issues, transactions, services). Handling and resolving customer complaints professionally. Providing accurate information about bank products and services. Escalating complex issues to the appropriate department. Monitoring and reporting failed or disputed transactions. Identifying customer needs and recommending suitable financial solutions.
Dynamics 365 CE Support Analyst
FirstBank Nigeria Limited 2023 - 2024
Provided Tier 1 & Tier 2 support to 3,000+ active users monthly, ensuring seamless platform experience. Delivered structured onboarding and feature training sessions (400+ hours) to improve user adoption and engagement. Acted as a liaison between end users and technical teams to resolve issues efficiently. Identified recurring user challenges and contributed to workflow improvements and product enhancements. Developed user guides and knowledge resources to empower self-service support.
IT Technical Support Analyst
FirstBank Nigeria Limited 2019 - 2023
Supported hardware, software, and network systems across 20+ branches. Managed user access and identity provisioning for enterprise applications. Provided frontline support and maintained strong communication during high-pressure situations. Improved operational efficiency through proactive monitoring and user support initiatives.
Skills
customer-service
customer-support
community-manager
english