cryptonzkie

Community Manager | Moderator | Community Support | Ai Enthusiast| Virtual Assistant

Crypto Community Manager | Moderator | Support Specialist | Virtual Assistant

🔗 Professional Summary 🔗

Dedicated and seasoned crypto professional with over 5 years of experience in the blockchain and cryptocurrency space. Adept at managing and nurturing vibrant online communities across platforms like Twitter, Discord, and Telegram. Recognized as a reliable and knowledgeable moderator who has played a pivotal role in fostering positive engagement. Additionally, a proficient support associate for DeFi projects, providing exceptional assistance to users navigating the decentralized financial ecosystem.

🔹 Key Competencies 🔹

Crypto Community Management: Guided and cultivated thriving online crypto communities with a hands-on approach. Leveraged expert knowledge to engage and educate community members.

Moderation Expertise: Acted as a trusted and vigilant moderator on various social media platforms, ensuring a safe and respectful environment while enforcing community guidelines effectively.

Multi-Platform Mastery: Proficiently managed community interactions on Twitter, Discord, and Telegram, tailoring communication strategies for each platform's unique audience.

DeFi Support: Offered comprehensive support to users of DeFi projects, addressing inquiries, troubleshooting issues, and facilitating user adoption within the decentralized finance space.

Analytics and Strategy: Utilized data-driven insights to refine community engagement strategies, optimize content, and foster organic growth.

Crypto Virtual Assistant: passion for blockchain technology and cryptocurrency. Equipped with an extensive understanding of the crypto world, I specialize in providing tailored support and assistance to individuals and organizations navigating the complex crypto landscape. With a meticulous eye for detail and a commitment to excellence, I help clients stay organized, informed, and efficient in their crypto endeavors.

💬 Languages 💬

[English, Filipino|Tagalog]

📢 Connect with Me 📢

Eager to collaborate, share insights, or discuss and let's evaluate your crypto and decentralized project needs . Feel free to reach out for networking opportunities and engaging discussions!

Let's continue to build and strengthen the crypto communities together! 🚀🌕

Experience: 5 years

Yearly salary: $68,000

Hourly rate: $35

Nationality: 🇵🇭 Philippines

Residency: 🇵🇭 Philippines

Experience

Community Support & Marketing Assistant

Penumbra

2024 - 2025

Served as the primary liaison between the core team and the community, ensuring timely support, issue resolution, and effective user feedback management. Provided technical assistance while applying fair, friendly moderation to maintain a safe, respectful, and vibrant discussion space. Maintained and updated knowledge base resources, including documentation, tutorials, and forum posts, to improve onboarding and troubleshooting experiences. Assisted the marketing team by creating and editing video tutorials, managing and scheduling content on Twitter (X), and designing graphics for announcements and updates. Disseminated updates and announcements on Discord and summarized community calls for publication on the project’s forum site. Maintained a high performance score in resolving tickets on Mava, ensuring quality and timely customer support. Performed product beta testing for pre-release versions, providing feedback to improve usability and stability. Supported various ad-hoc marketing and community initiatives to keep the community informed, engaged, and aligned with project goals.

Crypto Virtual Assistant

Node Soda

2022 - 2023

Administrative Efficiency: Proven track record of streamlining tasks, managing schedules, and enhancing overall productivity for clients. Security and Privacy: Strict adherence to security protocols and best practices to protect clients' personal information. Client Relations: Exceptional communication and interpersonal skills to build strong, trust-based relationships with clients. Research and Analysis: Proficient in conducting market research, tracking crypto assets, and providing valuable insights for informed decision-making. Implemented task automation solutions to optimize workflow efficiency.

Community Manager

StarBank

2022 - 2022

Ensured a positive and respectful online environment by actively moderating discussions and enforcing community guidelines. Collaborated closely with project teams to convey user feedback and concerns, facilitating productive dialogue. Maintained a responsive and approachable presence to address user inquiries promptly. Provided support to the marketing team in planning, protocol research, graphic design, and social media management contents (X).

Junior Community Manager & Support Associate

Stride Labs

2022 - 2024

Led community growth initiatives, achieving an 800% increase in size and engagement, especially during critical events such as mainnet launch, airdrop verification, and distribution. Designed and ran community activation programs including educational entertainment, collaborations, and reward-based experiences that boosted participation and user satisfaction. Assisted in producing and publishing support articles, blog posts, and educational content, ensuring the community stayed informed and empowered. Delivered responsive, top-tier user support for liquid stakers, assisting with technical issues and guiding users through decentralized platforms. Partnered with development teams to report bugs, suggest improvements, and integrate user feedback into product enhancements. Helped develop tutorials to equip users with the skills and confidence to navigate the liquid staking ecosystem.

Skills

content-marketing

customer-support

graphic-designer

growth-marketing

moderator

social-media

virtual assistant

community-manager

english

tagalog

Create Profile Hire Community Managers