cryptorado

Designed and developed a 60-hour hybrid training curriculum for social workers, collaborating with SMEs to create interactive eLearning modules and ILT content deployed via Cornerstone LMS. Conducted research and needs assessments to align learning objectives with customer outcomes, applying adult learning principles to enhance engagement, comprehension, and application. Created curriculum maps, storyboards, assessments, and learner surveys to validate knowledge transfer, iterating designs based on feedback to improve effectiveness. Delivered training solutions that supported professionals in optimizing tech-based processes. Verified successful outcomes by analyzing metrics and feedback, refining content for better engagement. Performed the full ADDIE Instructional Design process.

Developed research-based eLearning and hybrid/blended training programs for using Articulate Storyline and Captivate, driving performance improvements. Partnered with product teams and stakeholders to capture new features, applications, and processes, creating multi-faceted learning-path solutions for each employee group. Designed assessments and tracked KPIs to measure learner impact, iterating content to address evolving needs in a fast-paced environment. Developed and managed LMS content, courses, programs, and certifications for diverse learner personas.

Led the design of asynchronous eLearning certification programs for instructional designers, reducing development time by 50% while enhancing interactivity and adoption rates. Collaborated with SMEs and product teams to research and develop content, outlines, storyboards, and assessment questions, deployed via LMS platforms for multiple customer audiences. Innovated training delivery by integrating multimedia and blended solutions, improving customer satisfaction across university, business, and nonprofit clients. Maintained a working knowledge of customer personas and use cases to tailor content effectively.

Researched, designed, developed, and delivered classroom-based and online college courses. Designed and implemented academic programs into the Blackboard LMS, ensuring higher educational accreditation and web content accessibility compliance. Collaborated with academic SMEs to develop and align academic content and corresponding assessments. Developed learning objectives and certification-style assessments to validate knowledge transfer, supporting learner success in a dynamic academic environment.

Created customer-facing ILT, VILT, and eLearning tutorials for data mining and analysis tools, earning a 4.8/5 trainer rating for engagement and clarity. Designed training guides and hands-on exercises in collaboration with product teams, enhancing user adoption and satisfaction. Trained public school district leadership in data-driven performance improvement. Iteratively refined content based on customer feedback and technical updates, maintaining relevance in a fast-paced software environment.

Trained Department of Defense personnel and contractors nationwide on a variety of business software applications using both classroom-based and virtual techniques. Created and managed the testing team and served as training lead for a congressional budget software application with 2,500+ users. Managed client training interventions ranging from several hours to multiple months. Designed and developed curricula, online tutorials, lesson plans, assignments, and training manuals for business education and training.