csalajean
Client Service & Operations Coordinator
Reliable and detail-oriented professional with 5+ years in client-facing and operational roles across fast-paced, high-security environments. Skilled in streamlining workflows, managing data, and delivering efficient support. Experienced in using modern digital tools and working remotely. Enthusiastic about innovation and emerging technologies, including blockchain and Web3, with a strong foundation in collaborative and secure digital environments.
Experience: 5 years
Yearly salary: $50,000
Hourly rate: $25
Nationality: 🇬🇧 United Kingdom
Residency: 🇬🇧 United Kingdom
Experience
Client Service & Operations Coordinator
Rossi Facility Services (Alexander McQueen) 2023 - 2025
Resolved access and safety issues using digital tools, reducing incident response time by 30%. Managed internal and guest-related concerns in a high-pressure, high-security setting. Created detailed reports and digital logs to improve operational visibility.
Front Desk & Site Operations Supervisor
C.I. Corporate Security (The Telegraph) 2022 - 2023
Managed 60+ daily staff/guest interactions while maintaining compliance and satisfaction. Trained new hires and created operational handover guides for consistent performance. Improved on-site procedures to reduce escalation cases by 20%.
Workplace Operations & Access Coordinator
Total Security Services (Google Data Halls) 2020 - 2022
Oversaw secure access for 100+ contractors daily, maintaining full compliance. Enhanced digital tracking using Google Workspace tools. Proposed process changes to boost emergency preparedness.
Front Desk & Guest Relations Assistant
Hilton Bankside 2018 - 2020
Ensured smooth guest check-ins/outs during high-traffic periods. Solved billing and booking issues independently, improving guest satisfaction. Supported cross-departmental collaboration for efficient service.
Sales & Customer Advisor
Total Communication Concept 2013 - 2018
Achieved sales targets through strong communication and tailored service. Increased customer retention by addressing concerns directly and offering suitable solutions.
Skills
community-manager
sales
strategy
operations
english
romanian