curiouscrypto

Specialist At Apple

A passionate advocate for Web3 and its transformative potential, I bring 6+ years of experience in crypto and a proven track record for delivering exceptional customer service. As a long term blockchain analyst and a cryptocurrency investor, I understand the needs and challenges faced by users navigating this exciting space.


Here's what I offer:


  • Deep Web3 Knowledge: Proficient in major and minor cryptocurrencies, NFTs, and smart contracts, allowing me to effectively guide users through complex issues.


  • Proven Customer Focus: A consistent 93% customer satisfaction rate at 5+ years of tenure at Apple showcases my ability to build rapport, answer questions clearly, and troubleshoot effectively.


  • Technical Aptitude: Adept at utilising support tools and possessing basic smart contract development skills, with a willingness to learn new systems.


  • Collaborative Spirit: I thrive in team environments, fostering strong relationships and effectively communicating user feedback to drive product development.


  • Lifelong Learner: Constantly expanding my knowledge through courses, actively participating in testnets, and staying informed about emerging technologies.


I'm eager to leverage my skills and passion to make a positive impact in a Web3 customer support role.


Experience: 5 years

Yearly salary: $50,000

Hourly rate: $0

Nationality: 🇬🇧 United Kingdom

Residency: 🇬🇧 United Kingdom


Experience

Founder
Snoozey Limited
2019 - 2020
Visionary Problem Solving: Identifed a need in the travel space and conceptualized a successful brand catering to a specific audience. Understanding of the Market: Launched two products, selling out both the initial 1,000-unit lounger launch and the subsequent 500-unit travel pillow launch, demonstrating a strong understanding of market demand and effective production planning. Customer Satisfaction: Achieved a perfect 5-star rating on Amazon for the Snoozey travel pillow with both products being labeled as 'Amazon's Choice' highlighting my commitment to exceeding customer expectations and providing exceptional service. Operations ceased in January 2020 due to unforeseen market shifts stemming from the global pandemic and subsequent travel restrictions. Resilience and Tenacity: Successfully defended the Snoozey trademark against a large conglomerate in Germany, showcasing my ability to navigate complex situations and protect brand integrity.
Cryptocurrency Trader, Developer
Self Employed
2017 - 2024
Deep Asset Knowledge: Profound grasp of major and minor cryptocurrencies, including ERC-20, ERC-223, ERC-777, NFT-based assets like ERC-721 and ERC-1155, empowering me to accurately assess market dynamics across diverse segments. Investment Acumen: Proven ability to evaluate project credibility and potential through in-depth whitepaper analysis, resulting in successful investments with exponential gains exceeding 6,000%. Market Agility: Adept at navigating the ever-evolving cryptocurrency landscape, staying consistently aligned with trending markets notably in the Cosmos, Solana Ecosystem recently. Always curious about emerging blockchain technologies such as Starknet, ZK-Rollup and zksync, Scroll, Zora, Linea, Zetachain, Base, Mantle just to name a few. Actively participate on all upcoming testnets such as Berachain, Blast Sepolia, Venom, Taiko, Pryzm, Mode and Entangle. Cryptocurrency Development: Successfully launched and managed my own digital currency, achieving a peak market valuation of £100,000. Passion for Web3: I frmly believe Web3's potential lies in empowering individuals through democratic governance, fnancial inclusion, data transparency, and industry disruption. Decentralized decision-making, accessible fnance via DeFi and NFTs, user-owned data, and revolutionary opportunities across industries fuel my passion for this transformative technology. My active engagement in the Web3 space further underscores my commitment to contributing meaningfully to its future.
NFT Creator, Investor
Self Employed
2017 - 2024
NFT Knowledge: Launched two personal NFT brands back in 2017 on leading platforms (Rarible, Opensea, Blur, Magically), showcasing entrepreneurial initiative and understanding of the NFT market. Multifaceted Expertise: Boast a comprehensive range of certifcations spanning coding, trading, NFT building, research, and data analytics, embodying mastery across the digital spectrum. Passion for Web3: I frmly believe Web3's potential lies in empowering individuals through democratic governance, fnancial inclusion, data transparency, and industry disruption. Decentralized decision-making, accessible fnance via DeFi and NFTs, user-owned data, and revolutionary opportunities across industries fuel my passion for this transformative technology. My active engagement in the Web3 space further underscores my commitment to contributing meaningfully to its future.
Specialist
Apple
2015 - 2019
Customer Support: Delivered exceptional support in previous roles, consistently exceeding customer satisfaction targets. Achieved an average customer satisfaction rate of 93%, signifcantly exceeding Apple's benchmark of 70-75%, over a  4+ years of service. Possess strong empathy and communication skills, ensuring users always feel heard and understood, whilst maintaining composure and professionalism under intense scrutiny and pressure. Technical Savvy: Adept at utilizing support tools like Zoom, Skype, Group Facetime, Discord and possess basic knowledge in writing and deploying smart contracts using solidity, python and JavaScript alongside Web3 integration. Self motivated to learn new systems like Intercom and Jira with profciency.  Eager to leverage these skills to automate processes and improve effciency. Bridge Builder: Thrive in collaborative environments, fostering strong relationships with diverse teams like engineering, visibility, and community. Proven ability to effectively communicate user feedback and insights to drive product development. Earned coveted accolades, bestowed through peer nominations, for exceptional dedication and superlative performance. Handpicked as the 'First to be a Millionaire' among a pool of 150+ employees at Apple's prestigious end-of-year event.

Skills

analyst
bitcoin
blockchain
cloud
crypto
customer-support
data-science
discord
ethereum
javascript
nft
python
smart-contract
solidity
trader
web3
english
japanese
korean