cvanchieri

Customer Success & Operations Manager

My passion for driving customer success, optimizing workplace operations, combined with over 10 years of experience leading cross-functional teams, and managing successful projects makes me confident in my ability to contribute significantly to team leader or customer focused position.

My expertise lies in the interplay of team leadership, customer success management, operations management, and project management. Throughout my career, I have consistently exceeded expectations in building high-performing teams, achieving necessary KPIs, and promoting a collaborative and positive work environment. 

My strengths are but not limited to:

  • Customer Success Management: Fostering strong customer relationships, understanding their needs, actively listening, and proactively addressing their concerns to ensure their long-term satisfaction and retention.
  • Team Leadership: Inspiring and motivating teams to achieve ambitious goals, fostering open communication, empowering ownership, and encouraging individual growth through mentorship and guidance.
  • Operations Management: Streamlining workflows, implementing process improvements, and optimizing resource allocation to drive efficiency and productivity.
  • Project Management: Utilizing proven methodologies like Agile and Waterfall to manage complex projects, ensure timely delivery, and consistently meet or exceed expectations.


I am a highly adaptable and motivated individual who thrives in exciting fast-paced environments. I am always eager to learn new skills and take on new challenges to expand my knowledge. I am open to feedback, coaching, and am committed to continuous professional improvement.

My resourcefulness, relationship-building skills, technical proficiency, and global perspective will make me a valuable asset to any organization. Whether working in a remote or in-person environment I truly enjoy building productive relationships, streamlining everyday processes, and helping others achieve the necessary results they need to achieve success.  

I am confident that my skills and experience align extremely well with the requirements for a team leader or a customer focused role. I am eager to learn more about any opportunities that are available.



Experience: 5 years

Yearly salary: $0

Hourly rate: $55

Nationality: 🇺🇸 United States

Residency: 🇦🇺 Australia


Experience

Community Relations Manager
CyberPunks2088
2022 - 2024
• Oversaw the development and growth of an artist's project through social media campaigns and online hosted events. • Organized and managed the online community through Discord and X to provide ongoing customer support and engagement.
Founder & CX/Operations Lead
HealthEgo
2016 - 2022
Founded and spearheaded all CX and operational functions for a mobile platform, from concept to launch. Drove the successful launch of a wellness-focused mobile app, complete with integrated community features. Guided remote development teams through multiple successful product releases. Architected and optimized customer onboarding and support systems from the ground up.
Executive Client Services
Self
2016 - 2021
Curated and delivered bespoke, high-touch wellness programs for high-performing executive clients. Developed customized health plans and seamlessly managed daily client operations. Ensured rigorous data security and confidentiality through comprehensive NDA agreements. Optimized client outcomes by implementing robust feedback and performance reporting loops.
Operations Manager
GreatLyfe
2015 - 2016
Directed comprehensive day-to-day operations and project execution across product, support, and funding initiatives. Implemented Agile workflows to streamline and accelerate product delivery. Guided operational planning through critical product milestones to ensure seamless launches. Secured early-stage angel funding by developing compelling investor decks.
Personal Training Department Manager
Equinox
2012 - 2015
Managed a 45+ person department, overseeing all aspects of operations, staffing, performance, and CX strategy. Developed and implemented new training programs that boosted both employee and client retention by 10%. Optimized the hiring process, implementing a new system that reduced time-to-hire. Streamlined operations through multiple concurrent projects, yielding cost reductions and process improvements. Provided strategic department analysis and performance reports directly to senior leadership, ensuring transparency and accountability.

Skills

community-manager
product-lead
project-manager
english