cvanchieri

Team Leader & Project Manager

My passion for driving customer success, optimizing workplace operations, combined with over 10 years of experience leading cross-functional teams, and managing successful projects makes me confident in my ability to contribute significantly to team leader or customer focused position.


My expertise lies in the interplay of team leadership, customer success management, operations management, and project management. Throughout my career, I have consistently exceeded expectations in building high-performing teams, achieving necessary KPIs, and promoting a collaborative and positive work environment. 


My strengths are but not limited to:

  • Customer Success Management: Fostering strong customer relationships, understanding their needs, actively listening, and proactively addressing their concerns to ensure their long-term satisfaction and retention.
  • Team Leadership: Inspiring and motivating teams to achieve ambitious goals, fostering open communication, empowering ownership, and encouraging individual growth through mentorship and guidance.
  • Operations Management: Streamlining workflows, implementing process improvements, and optimizing resource allocation to drive efficiency and productivity.
  • Project Management: Utilizing proven methodologies like Agile and Waterfall to manage complex projects, ensure timely delivery, and consistently meet or exceed expectations.


I am a highly adaptable and motivated individual who thrives in exciting fast-paced environments. I am always eager to learn new skills and take on new challenges to expand my knowledge. I am open to feedback, coaching, and am committed to continuous professional improvement.


My resourcefulness, relationship-building skills, technical proficiency, and global perspective will make me a valuable asset to any organization. Whether working in a remote or in-person environment I truly enjoy building productive relationships, streamlining everyday processes, and helping others achieve the necessary results they need to achieve success.  


I am confident that my skills and experience align extremely well with the requirements for a team leader or a customer focused role. I am eager to learn more about any opportunities that are available.



Experience: 5 years

Yearly salary: $0

Hourly rate: $65

Nationality: 🇺🇸 United States

Residency: 🇦🇺 Australia


Experience

Community Relations Manager
CyberPunks2088
2022 - 2024
• Oversaw the development and growth of an artist's project through social media campaigns and online hosted events. • Organized and managed the online community through Discord and X to provide ongoing customer support and engagement.
Founder & Project Manager
HealthEgo
2016 - 2022
• Spearheaded the creation, development, and release of a health & fitness social media app, targeting health & fitness influencers and those interested in a health focused supportive community. • Managed multiple teams of outsourced developers through multiple product releases, ensuring on-time and on-budget delivery. • Successfully launched iOS and Android apps, expanding the platform's reach and accessibility. • Navigated complex challenges posed by unreliable development groups, demonstrating problem-solving and conflict resolution skills.
Private Health Coach
Self
2016 - 2021
· Developed individualized health & wellness plans for high level VC executives and their family, promoting preventative health and wellness strategies. · Organized, managed, and tracked client's progress using daily check-ins, scheduled surveys, and weekly in-person consultations, ensuring personalized attention and achieving tangible results for clients. · Practiced information security and data privacy with the use of NDAs and reporting with data classification methods.
Technical Project Manager
GreatLyfe
2015 - 2016
· Led and managed a small web development team, successfully delivering 2 major product releases and exceeding the project’s goals. · Developed, organized, and maintained detailed project plans, ensuring on-time and on-budget delivery of key milestones and maximizing project efficiency. · Implemented Agile methodologies to improve team efficiency, ownership, and reduced project costs through optimized resource allocation, streamlining processes, and empowering ownership. · Personally sourced the initial angel investment through pitching local investment firms, demonstrating strong business development skills.
Personal Training Department Manager
Equinox
2012 - 2015
· Managed a department of 3 managers and 45 personal trainers, overseeing schedules, budgets, training, and performance, ensuring consistent quality and exceptional service delivery. · Successfully implemented new employee training programs that increased employee and client satisfaction, leading to a substantial increase in employee and client retention. · Managed multiple concurrent projects to optimize department operations, reducing costs and streamlining processes. · Conducted weekly team meetings to set goals, review performance, and provide coaching and support, fostering a culture of continuous improvement, ownership, and team growth. · Developed and implemented a new hiring process that reduced time-to-hire, optimizing the hiring process and ensuring the team's effectiveness. · Provided regular project status reports and department analysis to corporate management stakeholders, ensuring transparency and accountability throughout the organization.

Skills

community-manager
product-lead
project-manager
english