cyprien

Respond to customer inquiries via phone, email, and Live chat. Resolve customer complaints efficiently, ensuring a high level of customer satisfaction. Maintain detailed records of customer interactions using CRM systems. Collaborate with the sales and technical teams to address customer needs and provide appropriate solutions.

Managed yacht charter bookings, offering customer-focused service to high-net-worth clients. Coordinated with yacht owners, clients, captains and service providers to deliver seamless charter experiences. Provided expert advice on yacht selection, itineraries, and luxury services to meet clients needs in the Saint-Tropez region and around the world.

Provided customer-focused solutions in renovation projects, ensuring client satisfaction. Managed all aspects of business operations: prospecting, estimates, project supervision, client relations, and invoicing. Collaborated with professionals to deliver technical problem-solving for various construction challenges.

Conducted B2C and B2B prospecting, developing a sales action plan aligned with the company's vision. Maintained regular customer relationship follow-up, negotiating new contracts, and ensuring customer retention. Applied problem-solving skills to meet client needs and close deals effectively. Covered the French Riviera From Monaco to Saint tropez.