d1vine

I worked as a Billing Support Specialist for almost a year and a half, where I handled customer issues related to billing and payments. In this role, I mainly used Zendesk to manage support tickets and communicate with customers. I also handled inbound calls and occasionally made outbound calls when it was necessary to follow up with customers or resolve more complex issues.

Currently, I work as a Customer Support Specialist at Helpware, where I process customer tickets and assist users through chat support, helping them resolve their problems quickly and efficiently.

In addition to my support experience, I have about four years of experience teaching English. I worked with students of different levels, helping them improve their communication skills and confidence in using the language.

At the same time, I have been actively involved in cryptocurrency, learning about the market, trading, and blockchain-related technologies.