dadangsidik

Crm Manager

I’m a digital marketer with 6+ years of experience specializing in CRM, retention, and lifecycle marketing across industries like e-commerce, fintech, and SaaS. I've built end-to-end user journeys using tools like Clevertap, Klaviyo, HubSpot, and Insider—driving engagement, improving LTV, and reducing churn through personalized, data-driven strategies. Currently, I’m working at a Singapore-based digital marketing agency, helping brands scale their growth through smarter customer communication (email/push/sms).

In previous roles, I’ve managed over 2 million loyalty members at Kawan Lama Group, boosted monthly GMV through CRM campaigns at Time International, and built automated B2B funnels at Sekolah.mu. I enjoy turning user behavior into actionable insights and collaborating across teams to create retention strategies that actually move the needle.

Outside of work, I’ve been a crypto investor since 2021 and this year, I’ve been diving deeper into DEX ecosystems and Web3 to sharpen my marketing skills in line with where the future is heading. I’m passionate about the intersection of technology, behavior, and growth—and always looking to be part of teams that build with purpose.


Experience: 7 years

Yearly salary: $16,000

Hourly rate: $25

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia


Experience

CRM Message Manager
Keystarsol
2024 - 2025
Responsible for creating email/SMS/Push Notif/PM to all bussines unit at Keystarsol.
CRM Manager
Convergence
2023 - 2023
Responsible for client handling on Salesforce Marketing Cloud and MessageBird
CRM Manager
sekolah.mu
2022 - 2023
Responsible for e-mail/push notification/WA marketing to all bussines unit at Sekolah.mu (Sekolahmu, Kariermu, SMM, Talentics)
CRM Lead
TaniHub
2021 - 2022
Responsible for e-mail/push notification/WA marketing to strengthen sales, loyalty and retention for the TaniHub App.
Asst Campaign Automation Manager
Kawan Lama
2021 - 2021
Responsible for managing the marketing automation platform (Emarsys) in CRM department
Marketing Automation Spv
Time International
2019 - 2021
Focus on Email Campaign Automation/Pop Up/Lead Gen (strategy, execution & reporting) for website Ecommerce (urban icon and Fossil)
Digital Strategist
Kalbe
2015 - 2019
Work closely with creative head to develope proposal campaign (data, cunsumer insight and campaign idea)

Skills

community-manager
content-marketing
crm
digital-marketing
email-marketing
growth-marketing
marketing-strategist
product-marketing
retention-marketing
salesforce
marketing
english