dakingsman
Customer Support Specialist.
I'm a Friendly and dedicated Customer Support Specialist with over two years of experience providing technical and account support. Skilled at turning complex problems and frustrating moments into positive, loyalty-building experiences. Consistently meets CSAT and first-contact resolution goals through active listening, clear communication, and a genuine desire to make the customer's day a little easier.
Experience: 3 years
Yearly salary: $30,000
Hourly rate: $20
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
customer support
Playfull 2024 - 2025
User Support Operations: Triaged, diagnosed, and resolved incoming user inquiries through Intercom, consistently ensuring rapid response times and high customer satisfaction. Cross-Functional Escalation: Managed the incident lifecycle by meticulously documenting technical bugs in Jira for the engineering team and efficiently routing non-technical feedback through internal communication channels to ensure prompt resolution. Quality Assurance & Product Testing: Conducted rigorous hands-on testing of game builds and product features, delivering comprehensive QA feedback that proactively minimized post-launch user issues and defects. Data-Driven Insights: Aggregated and analyzed weekly support ticket data to identify recurring trends and systemic pain points, providing product managers with actionable insights to optimize the development roadmap.
Community Manager
Everest mobility 2021 - 2024
I managed the telegram, what's app and discord platform for the company. Hosted AMAs, Onboarding new users.
Community Manager
Metagamers 2021 - 2022
Managed the telegram community, hosted bounty hunts, AMA. Created telegram bots to help manage the community.
Skills
discord
microsoft
social-media
telecommuting
customer-support
english