damchris

Customer Support Expert

I am is a seasoned customer service expert with over five years of experience working in the banking and financial services industry. Having honed their expertise at leading institutions such as United Bank for Africa (UBA) and Guaranty Trust Bank (GTBank) and built a reputation for delivering exceptional customer experiences and fostering strong client relationships.

Skilled in customer relations, I excel at addressing customer needs, resolving challenges, and ensuring satisfaction. Their technical proficiency includes mastery of Microsoft Office packages, Customer Relationship Management (CRM) systems, and collaboration tools like Zoom and Slack. With strong analytical skills, time management abilities, and a proactive approach, they consistently exceed performance expectations.

I am also dedicated to excellence and passionate about creating seamless customer journeys and contributing to organizational success through efficient service delivery and innovative solutions.




Experience: 5 years

Yearly salary: $18,000

Hourly rate: $30

Nationality: 🇳🇬 Nigeria

Residency: 🇳🇬 Nigeria


Experience

Customer Experience Expert
UNITED BANK FOR AFRICA (UBA)
2021 - 2022
Gained experience using CRM tools like Freshdesk, Help desk, Zoom etc to interact with customers virtually in providing resolution to their complaints, requests and enquiries majorly through the channels of Emails, Live chats, Inbound and Outbound calls. Also, served as a follow-up officer to provide quality assurance of interactions with customers.

Skills

analyst
customer-success
product-manager
customer-support
english