danicsfxpips

Customer Service Specialist

I am a dedicated and customer-focused Remote Support Professional with hands-on experience in Customer Service, Community Management, Client Relations, and Administrative Support.

I have experience working remotely with an international trading community, where I handled customer enquiries, resolved issues, supported community engagement, moderated online discussions, and maintained effective communication.

I am skilled in written communication, problem-solving, relationship management, and using digital tools to deliver efficient support. I am organised, adaptable, quick to learn, and comfortable working independently in a remote environment.

I am passionate about helping businesses deliver excellent customer experiences, build strong client relationships, and maintain smooth day-to-day operations.

Currently open to remote opportunities in:

- Customer Support
- Customer Success
- Virtual Assistance
- Community Management
- Client Relations
- Administrative Support

I bring professionalism, reliability, and a strong commitment to every team I work with.

Experience: 8 years

Yearly salary: $48,000

Hourly rate: $20

Nationality: 🇳🇬 Nigeria

Residency: 🇨🇦 Canada

Experience

Community Moderator

Funding Circle

2025 - 2026

Worked remotely to support a constructive and organised trading-community environment on Telegram. Engaged with members, responded to questions, and directed users to relevant information or support where appropriate. Monitored discussions and helped uphold community rules and standards. Addressed member concerns professionally and escalated issues when they required further attention. Encouraged respectful participation and supported communication between community members and the relevant team.

Forex Trader & digital Brand manager

Danicsfxpips Investment

2019 - 2020

Follow and analyse financial markets, including gold (XAUUSD), NASDAQ, and major currency pairs, using technical analysis and price-action concepts. Create and publish trading-related content, market updates, and promotional posts for online audiences. Manage audience engagement and respond to questions from followers and members of trading communities. Promote trading-related brands and collaborate with proprietary trading firms on marketing activities and community promotions. Participate in affiliate referrals, partnership discussions, and promotional campaigns designed to increase brand awareness and engagement. Coordinate giveaways and related announcements, helping communicate participation requirements and next steps to online audiences. Build relationships with trading communities, business contacts, and brand representatives through professional online communication.

Department Executive

CAC

2016 - 2023

Coordinate meetings, programmes, events, and departmental activities with other leaders and volunteers. Communicate announcements and important information clearly, respond to enquiries, and maintain positive relationships with members. Support planning, scheduling, and delivery of activities aligned with organisational objectives. Help address concerns and misunderstandings through respectful communication and appropriate referrals. Encourage participation, teamwork, accountability, and personal development among young people.

Skills

customer-support

english

Create Profile Hire Customer Support Representatives