darshan26
Service Desk Analyst
As an Application Consultant, my goal is to help my clients make better business decisions, manage incidents accordingly, analyze complex data and identify problem areas so they can meet higher standards. I have a vast experience in the roles below and willing to uplift and expand my skills in this IT Industry
Experience: 2 years
Yearly salary: $30,000
Hourly rate: $45
Nationality: 🇲🇾 Malaysia
Residency: 🇲🇾 Malaysia
Experience
Front End Developer
Tradingpost International 2022 - 2022
Managing front end roles as the lead front end developer
Service Desk Analyst
Atos Services 2022 - 2023
Managing Backlogs & Service Level Agreement Monitoring for tickets (ServiceNow). Manage breached tickets by monitoring SLA Breach time in Servicenow. Active Directory, MFA Azure, SCCM, Power BI, MS Outlook, Polycom is widely used in incident managing, monitoring users machine health, enrolment of new laptop and Assist in the overall incident / request queries. Support Region : UK, Ireland, USA, Australia, Mexico, United Arab Emirates, India, Philippines Singapore & Malaysia
Skills
customer-support
data-entry
microsoft
sql
english
malaysian
tamil