davidwebb

Looking for Jobs: Community Manager, Customer Success, Customer Service, Junior QA Tester

A Community Manager and Customer Service Specialist in the NFT/Web3 space with proven leadership experience looking to further develop a skill set and cement a career in a customer-focused role within the gaming, cryptocurrency or technology industries. An accomplished, assertive young professional from the UK, with Permanent Residency in Canada. Experienced in implementing a patient and friendly approach to customer service and streamlining processes to offer efficient communication and solutions. 

Having lived in 5 and travelled 35+ countries, the experiences have played a pivotal role in shaping my personal growth and effectiveness within work environments. Through diverse cultures and encountering varied perspectives, I have developed a keen sense of adaptability and understanding for problem-solving. These attributes have proven invaluable in collaborating with individuals and teams from different backgrounds and fostering strong working relationships.

• Zendesk, Tawk and Discord for support issues addressing between 50-100 tickets daily
• Strong skills in project management increasing workflow and ensuring deadlines are met
• Created a comprehensive Knowledge Base with videos for new and experienced users 
• Analyse Blockchain trends to create reports showing top projects for the team
• Collect customer feedback and work with the Product/Design teams to improve UX/UI.
• Oversee and implement strategies for social media platforms (Discord, Twitter & Instagram). Create content, Collaborate with top creators and manage all forms of social media engaging with the community on a regular basis. Increased Social Media follower count by 2000%
• 1.5 years of manual QA testing experience for an NFT marketplace and Metaverse, recording bugs in Asana and Jira. Types include: Ad Hoc Testing, Compatibility Testing, UI Testing, Regression Testing
• Onboard new NFT projects and assist with the creation, social media, and sales via the marketplace

Skills Summary

• Support Systems (Zendesk/Tawk)
• Project Management (Asana/monday.com) 
• Communication (Slack/Telegram)
• Manual QA Testing (Jira)
• Social Media Management
• Discord Management
• Content Creation

• Problem Solving
• Collaboration 
• Employee Training
• Team Leadership
• Clear Communication