debee25

Customer Support Representative

Dedicated Customer Care Specialist with a strong background in delivering outstanding service in both previous and recent roles. Proven ability to handle diverse customer inquiries,  resolve issues promptly and build positive relationship to ensure customer satisfaction. In past positions, successfully improved service processes, enhanced client retention and consistently exceeded performance goals. Most recently, focused on providing personalized support, leveraging excellent communication skills and contributing to team success.
Seeking an opportunity in customer care to apply my expertise, dedication and passion for delivering exceptional customer experiences.


Experience: 3 years

Yearly salary: $36,000

Hourly rate: $25

Nationality: 🇳🇬 Nigeria

Residency: 🇳🇬 Nigeria


Experience

Customer Support Representative
Holden Park School
2023 - 2024
. Responded to customer inquiries via email, phone and live chat, maintaining a 98% satisfaction rating. .Collaborated with internal teams to address and escalate complex issues. .Used CRM systems to document interactions and track issue resolution. .Resolved customer complaints effectively by identifying issues, providing solutions and following up.
Customer Care Specialist
Bingx
2021 - 2024
.Provide exceptional support to a global customer base, resolving issues related to account access, transactions and platform functionality. .Analyze customer feedback to identify trends and suggest improvement to enhance the user experience. .Educate customers about cryptocurrency concepts, blockchain technology and platform features in easy-to-understand manner.

Skills

marketing-communication
project-manager
technical-writer
customer-support
english
french