decentra
Web3 Community Manager And Customer Support Strategist
Detail-oriented Web3 Community Manager and Customer Support Strategist with experience in digital engagement, decentralized communities, and executive support. Skilled in building and moderating Web3 communities, managing customer relationships in blockchain ecosystems, and enhancing brand reputation in the crypto and DeFi space. Passionate about fostering engagement, educating users on blockchain products, and driving Web3 adoption.
Experience: 2 years
Yearly salary: $10,000
Hourly rate: $20
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Community Manager
Bankless DAO 2024 - 2025
Built and managed an active Web3 community on Discord and Telegram. Created educational content to help users understand blockchain platforms, DAOs, and DeFi projects. Organized AMA sessions and governance discussions to keep members engaged.
Customer Support Specialist
Blockchain startup 2023 - 2024
Provided technical support and onboarding assistance for new users of DeFi platforms, Web3 wallets, and NFT marketplaces. Helped troubleshoot wallet setup, smart contract interactions, and blockchain transaction issues. Assisted users with staking, gas fees, token swaps, and liquidity pool questions.
Social Media Manager
Margin tech group 2023 - 2023
Developed and implemented social media strategies to boost engagement and brand awareness. Used Google Analytics and blockchain analytics tools to track audience behavior. Managed community engagement across Twitter, LinkedIn, and Telegram.
Executive Assistant
Mercy Yakub 2022 - 2023
Managed schedules, emails, and confidential business information. Assisted with meeting coordination, project planning, and deadline tracking. Prepared weekly reports to ensure projects stayed on track with business goals.
Skills
chatbot
content-writer
social-media
community-manager
english