deiiru90
Sys Ops(linux), Anylyst And Customer Support
Dedicated and Security Cleared professional with a strong background in customer service, now applying a wide range of transferable skills and technical knowledge in the IT field. Skilled at multitasking and thriving in high-pressure environments, leveraging robust problem-solving abilities for swift issue resolution, user satisfaction, and strengthened organizational reputation. Passionate about providing outstanding service, fostering long-term stakeholder relationships, and driving continuous improvement within the IT domain.
Experience: 4 years
Yearly salary: $70,000
Hourly rate: $35
Nationality: 🇬🇧 United Kingdom
Residency: 🇹🇠Thailand
Experience
Service Desk Analyst
Allied Universal/G4S Electronic Monitoring 2023 - 2025
Provided phone-based support to clients, resolving diverse IT issues in a timely manner. Employed AWS tools regularly, leveraging knowledge with AWS. Adhered to ITIL best practices to streamline service delivery and incident management. Performed scheduled system maintenance, ensuring minimal downtime and reliable performance. Led daily stand-up meetings to coordinate tasks, set priorities, and resolve team blockers. Documented support activities thoroughly, contributing to continuous improvement of service processes.
Customer Service Advisor
ICTUK 2022 - 2023
Built strong customer relationships with personalized support. Maintained accurate records and safeguarded confidential data. Leveraged database tools to deliver efficient service. Resolved inquiries on new products, services, and promotions. Collaborated with management to improve best practices and response times.
Customer Service Manager
McCann Services 2022 - 2022
Responded to customer enquiries and complaints, owning cases end-to-end for timely resolution. Provided PA support to the Director, overseeing administrative tasks, scheduling, and logistics. Oversaw company fleet management, ensuring vehicles were maintained and compliant. Handled invoicing, payments, and internal record-keeping with accuracy. Assisted Engineers on-site, driving commercial vehicles and maintaining equipment readiness.
Shift Leader
Point Vision Solutions 2020 - 2022
Led call centre staff, surpassing service levels and daily targets. Provided frontline support, handling queries, escalations, and ‘Live Chat’. Performed AML/EDD checks, tracked KPIs, and compiled performance reports. Went above role scope to ensure smooth operations and maintain customer satisfaction.
Skills
analyst
aws
customer-support
linux
english
spanish