dejavu
Forum Moderator Technical Support Engineer
I specialize in technical support and community moderation, with strong skills in troubleshooting products, clear communication, and problem‑solving. I’m passionate about helping people understand technology, resolve issues quickly, and create a respectful, supportive environment for all users.
Experience: 3 years
Yearly salary: $30,000
Hourly rate: $15
Nationality: 🇻🇳 Vietnam
Residency: 🇻🇳 Vietnam
Experience
Technical Support Engineer - Forum Moderator
ITECHWX 2025 - 2025
- Microsoft Community + Moderation & Guidelines + User Engagement + Technical Communication + Knowledge Management
Receptionist / Sales consultant
HANOI EYE HOSPITAL 2 2024 - 2025
+ Customer Support on hotline/ Facebook page + Cashier for medical services and medicine + Glasses sale
Manual Tester
KOEI TECMO SOFTWARE VIETNAM 2021 - 2024
- Main tasks: + Design Checklist, testcase + Customer support (Online with Japanese and Singaporean) + Communication in English on daily report, meeting with managers from the corporate + Translate documents from/to English + IT helpdesk: set up, buy/sell technical equipment - Achievement: + Generate 30% more work assigned from the corporation + Optimize 20% of equipment purchase costs + Average monthly work performance reached 110%
Marketing Coordinator - Facebook and Youtube Ads
RICH INVEST INVESTMENT JOINT STOCK COMPANY 2020 - 2021
Main tasks: - Marketing plan design - Facebook and Youtube advertising - Contents creating - Daily report and meeting - Customer support (Hotline and Facebook page)
Skills
ai
customer-service
customer-success
customer-support
moderator
research
technical-writer
community-manager
english