denecsa
Professional Staff Digital Experience And Strategy
I am a digital product professional with over 12 years of experience in the technology industry, combining expertise in information technology, user experience (UX) design, and front-end development. I am currently part of the Digital Banking team at PT Bank Mandiri (Persero) Tbk., where I contribute to creating user-centric financial solutions that deliver real value and convenience to millions of people. Throughout my career, I've built a strong foundation in product design, UX principles, and emerging technologies like blockchain, artificial intelligence (AI), and Web 3. My philosophy is simple: technology should empower people. Therefore, I focus on transforming innovation into practical use cases that deliver real impact. I also leverage product analytics tools like Appsflyer and Mixpanel to gain actionable insights into user behavior, measure campaign effectiveness, and drive data-driven product decisions. This combination of marketing attribution and in-app analytics allows me to close the loop between acquisition, engagement, and retention—so product development is truly aligned with user needs. I have a deep passion for Web3—its potential to redefine digital ownership, identity, and value exchange drives me to continue exploring how decentralized technologies can be integrated into a platform to build a more secure, transparent, and user-driven digital ecosystem. Driven by curiosity and a clear purpose, I am committed to designing and delivering digital experiences that are not only functional and intuitive but also meaningful and future-proof.
Experience: 11 years
Yearly salary: $60,000
Hourly rate: $80
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Technical Support Engineer
PT. Media Sarana Data 2018 - 2019
Provide technical support to users via phone, email, or chat. Identify, diagnose, and resolve hardware and software problems quickly and efficiently. Perform installation, configuration, and maintenance of hardware and software. Compile and maintain technical documentation, including user guides and FAQs. Provide training and guidance to users regarding the use of hardware and software. Work closely with development and operational teams to ensure efficient issue resolution.
Network Engineer Intern
PT. Interlink Technology 2013 - 2013
Assists in monitoring network performance to identify problems and ensure optimal availability and performance. Support the team in diagnosing and resolving network issues, including connectivity and performance issues. Assist in the installation and configuration of network devices such as routers, switches, firewalls, and access points. Participate in network projects, including infrastructure upgrades and implementation of new technologies. Compile and update network documentation, such as network maps and operational procedures.
Skills
design
front-end
english
indonesian