deniandr
Customer Service Team Lead
Customer Service Team Lead with strong experience managing international teams, improving customer experience processes, and handling high‑risk escalations. Skilled in KPI/SLA management, CRM operations, and process optimization for both B2B and B2C clients. Fluent in Serbian, Russian, and Ukrainian, with hands‑on experience supporting Asian markets and working in multicultural, remote, and hybrid environments.
Experience: 1 year
Yearly salary: $72,000
Hourly rate: $35
Nationality: 🇷🇸 Serbia
Residency: 🇷🇸 Serbia
Experience
Permit Technician
Fuse Service (HVAC, Refrigeration, Electrical & Plumbing) 2023 - 2024
Prepared and maintained technical documentation in English for permitting and regulatory purposes. Coordinated with field technicians to ensure compliance with technical and safety specifications. Supported cross‑department collaboration, contributing to on‑time project completion.
Customer Support Representative
PaySend 2022 - 2023
Handled customer requests across multiple regions, including high‑volume digital channels. Worked daily with CRM systems and analytical tools to monitor ticket flow and service levels. Conducted basic statistical analysis of performance data to support management decisions.
Regional Sales Manager
New Style Door Factory Ukraine 2020 - 2022
Managed regional distributors and large corporate clients in a competitive market. Developed and maintained cross‑border partnerships, ensuring stable order flow. Handled complex product and logistics escalations, protecting margin and client loyalty.
Skills
customer-success
kyc
product-lead
english
russian
ukrainian