deniandr

Data & Business Analyst | Sql, Tableau | Process Optimization & Operations | Ex Team Lead (Fin Tech & Customer Success)

Data & Business Analyst with a strong background leading teams in FinTech and Customer Success. Proven expertise in leveraging SQL and Tableau to analyze operational data, track KPIs/SLAs, and drive process optimization for B2B and B2C environments. Skilled at converting complex customer and operational trends into actionable business insights and handling high-risk escalations. Fluent in Serbian, Russian, and Ukrainian, with hands-on experience supporting Asian markets across multicultural, remote, and hybrid setups.

Experience: 1 year

Yearly salary: $72,000

Hourly rate: $25

Nationality: 🇷🇸 Serbia

Residency: 🇷🇸 Serbia

Experience

Permit Technician

Fuse Service (HVAC, Refrigeration, Electrical & Plumbing)

2023 - 2024

Prepared and maintained technical documentation in English for permitting and regulatory purposes. Coordinated with field technicians to ensure compliance with technical and safety specifications. Supported cross‑department collaboration, contributing to on‑time project completion.

Customer Support Representative

PaySend

2022 - 2023

Handled customer requests across multiple regions, including high‑volume digital channels. Worked daily with CRM systems and analytical tools to monitor ticket flow and service levels. Conducted basic statistical analysis of performance data to support management decisions.

Regional Sales Manager

New Style Door Factory Ukraine

2020 - 2022

Managed regional distributors and large corporate clients in a competitive market. Developed and maintained cross‑border partnerships, ensuring stable order flow. Handled complex product and logistics escalations, protecting margin and client loyalty.

Skills

jira

kyc

sql

analyst

english

russian

ukrainian

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