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Provided expert troubleshooting for client requests related to Yoast SEO premium plugins, ensuring optimal performance on their websites through email, chat, and video support. Collaborated with cross-functional teams to resolve technical issues for customers across various product suites, enhancing overall customer satisfaction. Attend standup for dedicated product launch and support. Engaged in feature testing and contributed to comprehensive documentation, ensuring clarity and usability for end-users and colleagues. Generated detailed bug reports based on identified issues, assigning priority levels to facilitate timely resolutions and improve product quality. Conducted training sessions and knowledge-sharing workshops for new hires, fostering a culture of learning and enhancing team.

Provided expert troubleshooting for client requests related to WordPress themes and plugins, ensuring optimal website performance through email support. Documented detailed bug reports based on customer feedback, facilitating effective tracking and resolution of issues. Engaged in peer-to-peer reviews by offering constructive feedback and recommendations on support tickets handled by colleagues, promoting continuous improvement within the team. Delivered pre-sale support for users seeking recommendations on add-on plugins for their WooCommerce websites, enhancing customer satisfaction and driving sales.

Provided support for Web hosting related issues such as SSL, CPanel, File Management, and Websites. Trained and Onboarded new hires in the company. Resolved sales and payment issues via chat and emails. Provided support for Domain registration, Webmail and DNS records related issues for hosted clients.